Mastersofgames Reviews

Poor Delivery Poor Tracking

Ordered set of Drake Pride bowls for delivery to Spain for a specific date which were shipped as agreed arrived with courier in Spain in 2 days and we re scheduled for deliveryFor no obvious reason day before delivery tracking shows goods returned to sender no notice from MasterContacted Master no explanation offered would investigate but have now requested refund agreed but not yet received adding insult to injury told refund takes 1 - 3 working daysSorry but the only reason could be paperwork was wrong paid premium for delivery and duty in advance very disappointed and unhappy with services especially as they offer same product on Amazon es for 90 more with 2 day deliveryShould offer shipment times if you cannot deliver and g

Good old fashioned first class customer service

Bought the Classic Chess Set with case 3 inch King after being badly let down by Regency Chess cancelling my order Never used this company before but from beginning to end was a first class service Kept me updated at every stage and when I needed to contact them regarding 2 men with slight imperfections they were easily contacted by phone unlike Regency Chess who disabled their phone lines and not responding to emails from customers read their reviews and sorted out a replacement that same day This is all near to Christmas and COVID issues The men were received the very next day No photographic evidence needed no fuss totally professional The set itself is excellent very pleased and would not hesitate to use this company again

Absolutely brilliant Croquet Set

I ordered a new Croquet set late on Sunday evening I was amazed to find that the entire set was delivered at 9 00 AM this morning That is a simply brilliant service I want to add that we purchased the Uber Championship Croquet Set in a wooden box The price was 342 complete with its own wooden box The croquet mallets are constructed from hardwood with a brass support frame They are superb quality mallets and the same can be said for all of the other components in this set The price was nothing short of miraculous This beats the cheapest price I could find anywhere else by over 60 and to make matters even better the postage was free If you are looking to purchase a good quality Croquet set than I can definitely recommend this set and Master of Games You really don t need to look anywhere else Well done Masters of Games and many thanks

Brilliant quality board and service

Really great quality board and service It s really refreshing to deal with a company that sticks to what it says it s going to do with zero fuss This is increasingly rare I ordered a crokinole set on a Thursday it arrived the next day with free delivery Everything is there as expected and the board looks beautiful I can t wait to see the look on on Mrs face when she opens it on Christmas

Top class service and product

Excellent chess set which arrived very promptly Thank you so much

Excellent Product Even Better Service

We bought a fantastic bagatelle board for Christmas and it really is superb having great fun with it Additionally we found the after-sales support to be absolutely first class really helpful and kind and makes the whole experience superb I would recommend this company without a moment s hesitation

10 10 Customer service

When everything goes to plan you cannot really see a companies true colours The best test is when things go wrong good companies deal with it bad ones cause more trouble In my experiance Mastersofgames are 100 a good company It started with me requesting an update when a specific chess set came in stock championship set Within day I had a response saying they will order in Within a week it was in stock I ordered it Two days later it was on my doorstep I was happy to say the least Unfortunately when I inspected the pieces there was a manufacturing fault on the king so I contacted them Within 24 hours they had ordered a new piece from their supplier no fuss at all I also requested some care instructions which were supplied promptly A few days later my undamaged piece came in the post I will certainly be using this company again

Looked at the informative website

Looked at the informative website ordered my product and received it in a couple of days great service great products well done