Masutakitchen Reviews

I ordered a Stainless Steel Knife Set

December 20245 I ordered a Stainless Steel Knife Set but the set delivered does not match the product I selected Specifically the knife handles in the set I received are square instead of circular and they are a different colour and blades than advertised Additionally the package was damaged upon arrival and one of the wooden handles is chipped - Jan 2025 happy to report that I have finally received a full refund

Awful experience

Awful experience I ordered knives for 159 but they failed to deliver and communication was appalling After weeks of chasing they offered a partial refund 23 85 and claimed to have sent a replacement but I received neither the refund nor tracking details Their promises to personally oversee the matter meant nothing I ve now requested a full refund and won t be ordering from them again Avoid this company

Beware Masuta Knives are not legitimate

I was first amazed that they sent the knives and said they sent the board to put the knives on but the board was never received In addition after review they also give you an website to katana knives that goes nowhere which is fishy After that and from others I found out that this is not Japanese Steel which is why we purchased it in the first place They are Chinese in origin so do not buy

Do not buy from masuakitchen com

Went to their website masuta kitchen com I ordered a set of knives for 149 It s been four days still no tracking number and have not been shipped Cannot get a hold of the company I ve sent emails with no response I tried calling A phone number 1 407 326-2420 It does not seem to be legit This number called me twice from Oviedo fl The day after I purchased Watch you swear this company is supposedly located They charged my account within two hours of purchase but yet nothing do not buy from this company or this website It s clearly a scam I have contacted bank and filed a dispute