Matagas Reviews

Used to be good with Matagas but lately

Used to be good with Matagas but lately one of the staff was really rude and we re not able to solve our issue It was a pretty simple task to change the empty cylinder with the new one but sometimes they would take the half full one We complained about this but the manager undertaking the complaints was too rude to us and we realised there is no point in wasting your time with that person Would not advise anyone to go with this company

Really bad experience

Really bad experience I ve been Matagas s customer for nearly 4 years but recently I paid to swap cylinders but the order disappeared from my account Then I paid again but they said they couldn t deliver it due to the stairs They have been delivered to my home several times but not sure why they couldn t this time I asked whether they can ask another driver to deliver it it has been causing inconvenience to me because both cylinders have been empty for 2 weeks but they emailed me to change to another company not even try to solve the problem Then I found a new company and asked the driver if the stari was too high that might be dangerous he laughed and said maybe Magagas s driver was just too lazy I tried to refund the rental fee but they insisted to refund after the cylinders were sent back to their company and rental fee should end at that day Matagas break the agreement and wanna me to pay for their mistake Finally I decided to keep the cylinders and send it back until Matagas agreed to refund me the rental fee in a reasonable number

MataGas has appalling Customer services

MataGas has appalling services We had switched to MataGas in Feb 2024 Their services match Third World country suppliers If you place an order their standard delivery times are 7-15 working days I placed my order on 11June today is 22 06 and my back up cylinder as well has run out and the delivery has still not arrived Now I do not have hot running water Well if they cant cater to growing needs they need to shut the Company down Winter is the month when people run out quickly they aren t able to cope with growing demands of a business I have switched suppliers Good riddance

Pathetic Services

Never switch to Matagas by seeing their prices They are giving more stress than money If they are unable to deliver gas on time they actually need to shut the company Earlier their turn around time for delivery was 5 days but now they changed to 10 days without informing their customer I booked the gas and they delivered gas after 15 business working days In between I run out of another gas cylinder too So I tried calling them and their call waiting time is 25 to 40 mins and on top they replied we don t know when we will deliver the gas So only option I left with to bought 8 kg gas cylinder The callers are too rude in customer service Really bad services I am facing the same problem repetitively

0 star service

0 star service have been with matagas for over 5years and they had be good and on time but recently the customer service is awful rude and careless and delivery time almost a MONTH I ordered on 3rd June and today is 29th June no delivery lucky I had a backup 8kg that is helping I m definitely changing company the cheap 5 isn t worth the stress and annoying customer and lies I won t ever be advised anyone to join

Matagas very simply does not care

Matagas very simply does not care at all Customer service consistently replies with generic responses it s very clear they hold no regard for their already eroded reputation Avoid the frustration and go elsewhere

Waited for more than 20 days for gas delivery

Waited for 20 days for gas delivery complained on the phone they said we should change company After switching company they did not refund the money we paid for 2 gas cylinders Still waiting for the refund after a month

Do not waste your time - useless

We use Mata Gas for our construction projectWe initially had a standing delivery however this was deleted by someone at Matagas without our knowledge Since that happened months ago it has been near impossible to get gas delivered without constantly following up No one answers the phone - it just rings out and disconnects - no one calls back when they say they will no one responds to emails the live chat regularly gets disconnected They are impossible to get hold of and when you do they give vague answers on the ETA of deliveries I called 4 times yesterday to follow up was told I would get a call back within 20mins Didn t receive a call I tried to phone this morning - no answer Tried the live chat was told our delivery was coming asked for email confirmation - oh the live chat has been disconnected and there is no one to talk to The absolute worst case of customer service I have ever experienced I will ensure we change gas providers for our next construction project

Matagas pathetic sevice

By far the worst service provider in New Zealand that is if you even receive service I waited 4 weeks for delivery but only received delivery because I chased them up Then they debited my account even before I received delivery and when I questioned the payment I dealt with the rudest and most unprofessional admin lady She is arrogant and has not interest to hear you out and treat you like dirt Matagas has no idea what customer service look like and are not bothered about customer satisfaction