


Matchmakers Dating A Personal Dating Agency You Can Trust
Based on authentic user experiences
Leda Nelis
6731 reviews
N/A
4 months ago
Recommend inappropriate matches and still count them against you
Had an appalling experience with this company Spoke with my personalised matchmaker and went through my preferences but the first few matches were well outside of these Contacted verbally and in writing regularly when an inappropriate match was offered and was told each time that they could recommend outside of these preferences if they liked if I then declined the person it was counted against me This happened again and again same mistakes over and over and each time when I raised an issue with this I was referred to their handbook and was quoted the number of matches sorry recommendations not matches apparently I received regardless of suitability They even continued to count someone who had been recommended even though she had ceased membership At my inevitable complaint at the end of term I was refused any discount as they had covered themselves against inappropriate recommendations I was aware of this wording in the handbook but was not aware it could be employed without discretion 2 months since ending term and I am still trying to get a refund but they have stopped communicating Do not use this company they do not offer a bespoke matchmaking service
Claire Baron
6731 reviews
N/A
4 months ago
Do not upgrade
I paid to upgrade the site crashes all the time you can t visit your likes Keep your money and do not upgrade
Beth Smith
6731 reviews
N/A
4 months ago
Scam - waste of money
My experience with this service has been disappointing to say the least I entered into this with an open mind investing a significant amount of money upfront hopeful that I would have the opportunity to connect with someone special Unfortunately my experience fell far below my expectations and of that promised in their marketing During my membership I received nine recommendations one for each month as promised However for each match I agreed to connect with I was met with polite declines from the potential matches It was disheartening to see identical rejection emails from both of my assigned matchmakers which only added to my frustration I wonder whether these were genuine profiles I was sent or if I was simply unlucky with the matches I received Moreover there were disconcerting lapses in the service s commitment to safeguarding member data I received an email in which I was unintentionally blind-copied inadvertently disclosing sensitive information about a new member This breach raised serious doubts about the security measures in place to protect our personal details Another challenge I encountered revolved around getting my concerns addressed Specifically I had made a clear and explicit request for the one-month check-in to be carried out via a phone call as stipulated by our agreement Regrettably this request was not respected and I was informed that an email exchange would suffice This departure from our contractual understanding not only created a contradiction but also left me with a sense of being overlooked and dismissed Despite raising these issues and filing a formal complaint the response I received was disappointingly generic and did little to instil confidence Overall my experience with this service has been underwhelming While I understand that matchmaking can be challenging the consistent lack of genuine matches and the concerning data protection incident has left me questioning the value of my investment I sincerely hope that the service takes steps to address these issues and deliver on the promises it makes to its members in the future
Will Naylor
6731 reviews
N/A
4 months ago
Scam artists
Scam artists Proposed completely inappropriate people Rude uneducated evasive Horrible experience Cancelled after a month Lost money Furious Shocking
Kerry
6731 reviews
N/A
4 months ago
This agency lied and mislead us Do not use them
This agency lied and mislead us
Brionie Wilkinson
6731 reviews
N/A
4 months ago
Not worth paying for
I went on their site couple years ago and mainly got men who are lying ot old men One of worse sites to be fair ie ever been on
Kerry
6731 reviews
N/A
4 months ago
I m very pleased
I m very pleased to be a member of Matchmakers - this is the first time I ve used a personal matchmaker and I am delighted with the experience so far
Phil
6731 reviews
N/A
4 months ago
Really Satisfied
I have been a member at Matchmakers for almost a year now It has been a first class service and one I am very satisfied with
Andrew
6731 reviews
N/A
4 months ago
Professional service
Professional service Highly recommend
Sarah
6731 reviews
N/A
4 months ago
Positive Experience
Being a person who values privacy due to my job this service really appealed to me Although it s early in my membership it s been a very positive experience up to now