Materprivate Reviews

NEVER EVER GET HOSPITALISED HERE - SAVE YOURSELF

0 STARSI was referred to be hospitalised to A E to treat my condition I desperately needed IVs of fluids and steroids which was the reason I was referred to Fast-forward got admitted and was left for hours without any care in a windowless cubicle near hospital waste no air circulation Despite the repeated request to at least be given fluids I was ignored for hours to the point of almost passing out I was also informed that they didn t had medication I needed available and asked if I had with me This was around midnight so I had no options to fix this And I was told like a missing item from a restaurant menu I was in such pain and the nurse in charge was dismissing my numerous polite requests of help I was left 2 hours with empty IV attache with blood start flooding back into the IV sack Despite using the button to request assistant I was ignored or my door being shot for 2 hours I had to leave in the middle of the night because I literally feared for my health in order to be admitted somewhere else Please save yourself and ALWAYS be a sponsor of your own health first These people don t care so fight for it and your taxes

My husband got a surgery 6 months ago

My husband got a surgery 6 months ago the doctor hace good profile I don t thinks so after the surgery He never check my husband days later my husband feels bad again and He called to the hospital to try to get an appointment with the same doctor who made the surgery but surprise he never appeared Last week my husband went by emergency because the pain was really bad they got 5 tube blood test and have been talking with the doctor as well waiting for the scan and surprise 4 days later We are still waiting for a call for next appointment to check results and do new surgery they just sent him painkillers I wondering any other Doctor can check him Are you waiting he dies Come on how long as doctor you have to study 5-7 years So are very slow in get a reaction Very bad knowledge and practice about medicine

Disgraceful care from a private hospital

I was admitted to Mater Private A E and paid the 295 fee on arrival I waited for hours to get a chest x-ray Once I had the x-ray I was then told all doctors had left and no one was available to look at x-ray I was then put in a wheelchair and pushed around to the Mater Public Hospital and left there Since then I ve been receiving demands for payment of the 295 I ve already paid and an x-ray charge Totally disgraceful

Appalling customer patient service

I had an appointment with Dr Paul Kiely consultant in relation to a spine problem The appointment was for 12 00 I arrived early and was asked to take a seat By 12 45 I was still waiting and in some discomfort after sitting in an un comfortable chair for 45 minutes I asked if the appointment was going ahead and the secretary with a South African accent told me there was a slight delay and would I mind waiting By 1pm after waiting for over an hour I informer the secretary I was leaving No apology was offered for the 1 hour delay I don t mind paying any amount for a service but I could believe the appalling service from Dr Kiely If you have an appointment with him bring a packed lunch Greg Cunningham

Staff at the Mater Outpatient Clinic

Staff at the Mater Outpatient Clinic are unfortunately disloyal I recently had my gold chain stolen by a staff member during an assessment in stress test room The management turned a blind eye to the situation when raised The team in turn were overall very disrespectful my experience was horrendous as I was stripped of my valuables with no resolution investigation or remorse

Mater closed for business

Mater closed for business Maybe they should be due to the pitiful basic standards they are working to Despite my doctor sending a referral letter over 6 weeks ago for a scan only on phoning to follow up 6 weeks later I discover there has been a transfer of services between Alliance back to the Mater my referral letter has been lost in cyber space between the two To add insult to injury they actually expected me to contact Alliance to sort their administrative mess out They should be taken off the list of medical providers if they no longer can offer basic services This is now my second bad habit experience as on my prior on requesting an appointment by my doctor they informed the consultants list is closed

Very unsatisfactory experience

Delayed for over 2 30 hours Attending oncology day ward Toilets filthy Basic house keeping very poor Swabs debris on floor not attended to dusting a four hour stint there today Bloods came up missing the MOST important element of concern No PSA for a prostrate patient Facilities substandard compared to nearby private oncology units Basic chairs - Bit like paying for business class but down the back in economy Staff lovely but under stress Way over booked and unable to cope Basic information missing and had to inform staff what treatments were appropriate Chemo buddy many who are elderly have only a stool to sit on for several hours - consultants need to attend the facility to see for themselves the substandard facility Bet they wouldn t be happy to sit on a three legged stool in their consultation room Obviously everyone feeling poorly and vulnerable but about time someone investigates this situation Health insurances paying a lot of money A disgrace Waited for more than a week for a reply to an email to consultant and many basic questions remain unanswered Would be happy to discuss any of above observations but doubt there is anyone who is interested Disappointing to say the least

The worst patient experience possible

I recently went here for a scan recommended by my GP Needed it done urgently The people who take payments from patients sit right inside the door of the hospital so the first action is to pay My insurance was charged 500 for the scan However despite many many calls to get the results I could not get any response There is a complete lack of understanding patient focus at the Mater Private It is simply appalling I eventually had no choice but to advise the hospital that I would contact the national Press if they didn t respond - and the my responded within a couple of hours So based in my experience I would never go to the Mater Private again and couldn t possibly recommend them It was the worst customer experience I ve encountered in a long time Never again

Doctors differ Patients die

I was taken to the Mater hospital by ambulance after I had collapsed with severe leg pain on O Connell Street two weeks ago They took my blood pressure and did a series of blood tests After a 3-4 hour wait I was given the information that the blood test results came back all clear So despite the fact that I physically couldn t walk more than 20-30 steps they were happy to send me home I persisted that something wasn t right They then gave me an appointment for an ultrasound to be done 3 days later I honestly felt that this was just to fob me off Anyway home I went The following morning I was taken into Tallaght Hospital I was immediately diagnosed with multiple blood clots in my leg and operated on within a few hours I m lucky to be here to tell my story I wonder how many people that were sent home without a correct diagnosis aren t Doctors differ Patients die