Mattel Reviews

So the wicked doll set is associated

So the wicked doll set is associated with a porn site how freaking disgusting My grandchildren will never have mattel toys

Shocking company

Ordered 2 Ken jumpers 2 weeks ago for my friends birthday Haven t received emails to suggest they have been dispatched despite original confirmation email saying I will receive an email to confirm dispatch I have contacted the company politely and have been ignored Can t seem to find any other way to contact for a refund as their phone number isn t recognised So they have stolen 130 from me If Mattel see this I would like someone to contact me immediately

Pieces missing Terrible Service

Pieces missing Online replacement parts system out of order customer enquiry form designed to be impenetrable Eventually figured out you needed to enter 44 before the phone number to get it to accept Then refused to accept the enquiry because the purchase date and product code were invalid The code came from the box and the date from the receipt Incompetent on a level usually reserved for Government departments

Garbage company

Absolutely zero care for actual customers that want to buy the dolls they release Scalpers buy up the available product in minutes while individuals who want the dolls get refunded with no notice get kicked from the website and don t get the products that are already in their cart when they checkout because the doll is sold out Very pissed with how mattel handels these doll drops especially the Monster High Elvira doll and Monster High Chucky Tiffany set

Never ordering from Mattel again

Ordered monster high doll almost 3 weeks ago and it still hasn t been shipped Customer services keep telling me it s processing and to be patient They advertise standard delivery within 9 days so I should have doll by now Apparently unable to cancel order so I just have to be patient and wait

No secure payment method card info stolen with each purchase

Had to pay a yearly memership to buy cars First 2 car purchases my card info was stolen because they use shop pay and stripe instead of secure payments like paypal or google pay Still fighting fraudulent charges from card thefts lost rewards from other purchases I could have made while waiting on new card Mattel acts like they wont even refund my yearly membership fee which I can t even use to buy cars Terrible experience all around

Amateurs

Amateurs Customer Support fully catastrophe Bought 2 space sumos never received them cause of incorrect labelling Wrote 2 Emails to mattel no Answer 6 weeks later i contact paypal they gave me my money back via customerprotect 4 days later Mattel cancel my order and refund me too Dont know why Then they checked that their refunding was double and what they do They cancel a second order from me other product and took that money Customer Support a joke BS Company

Avoid Mattel Creations Worst service and no product

Bought the kenough jumper when it advertised a buy now and get before Halloween Guarantee But after 15 days it still hasn t even shipped yet You get a tracking notification that it s been booked but the product never dispatches Countless emails to them with only copy paste sorry for inconvenience emails back No investigation or explanation They refuse to cancel and refund Absolute dismal service Do not buy