Maui-rentals Reviews

CAMPING CAR NOT SAFE

V hicule lou en Afrique du Sud pas du tout s curis Lors de l tat des lieux on ne fait pas forc ment attention au d tail mais l usage on se rend compte que les campings car de chez MAUI ne sont pas du tout s curisant La vitre de la porte principale tenait avec une vis placo la porte avait d j tait forc et il ne manquait pas grand chose pour l ouvrir Le coffre arri re ne fermer pas du tout du coup on pouvait entrer tr s facilement dans le v hicule Les toilettes fuyait et je vous laisse imaginer l odeur Nous devions ramener le v hicule DURBAN mais nous nous sommes ravis et laiss le v hicule au m me endroit o nous l avons pris M me en pr venant 2 semaines avant on nous a ponctionner les 200 de retour De plus nous avons t charg de 600 de caution pour un petit bris sur le pare choc Pare choc qui avait d j t r par 1000fois mais dont nous avons pay le prix fort vu le prix de la main d uvre en AFS Bref une soci t de location frauduleuse qui n h site pas voler et tromper ces clients Translatte Vehicle rented in South Africa not at all secure During the inventory we do not necessarily pay attention to detail but in use we realize that the motorhomes from MAUI are not at all reassuring The glass of the main door held with a placo screw the door had already been forced and it was not missing much to open it The rear trunk did not close at all so you could enter the vehicle very easily The toilet was leaking and you can imagine the smell We were supposed to return the vehicle to DURBAN but we changed our minds and left the vehicle at the same place we picked it up Even by warning 2 weeks before we were punctured for the 200 return In addition we were charged with 600 deposit for a small breakage on the bumper Bumper which had already been repaired 1000 times but for which we paid a high price given the cost of labor in AFS In short a fraudulent rental company that does not hesitate to steal and deceive its customers

I couldn t find a word more than disaster or scam How to throw 14000 NZD to the trash

If I wrote this comment it is so that future travelers who go to New Zealand do not rent from THL because they have no respect for customers Your attitude shows that you have no respect for your customers I reserved and paid well in advance for a Britz Wanderer 4 berth vehicle for the amount of NZD 14 095 73 or NZD 542 14 per day I should have received a premium vehicle due to the very high price I remind you of the problems 1 I did not get the vehicle I reserved and paid for well in advance 2 The replacement vehicle a Maui Cascade which I did not choose had numerous problems from day one - Pull left- Engine alert messages exhaust alerts ABS brake alerts AD blue almost empty - Water drains blocked from the 1st day- Door falling- No AD blue3 I had to return to Auckland at your request I requested a vehicle exchange and you refused You told me that you had resolved all the problems see point 2 You just fixed the door and THAT S IT As a result we spent 26 days in a camper van in which we could not1 shower because the water was not draining so we had to go to campsites 2 fears due to engine alert messages 3 wasted time motorhome not ready then having to return to Auckland then numerous contacts with your assistance services4 irritations5 Level of your road assistance zeroBy your fault our vacation was ruined

Dirty and expensive

Handed over by an independent person Camping chairs are cheaper to buy and throw away after than rent One was broken Motorhome was dirty inside Be aware of that they charge AUS 7500 - on you credit card and will return it 14 days after if you have no damages

Horrible experience

Horrible experience Van had a faulty battery upon trying to leave the parking lot in Queenstown They checked it and we were assured it was ok Left the lot and had battery issues every day following Customer service was horrible hard to get through and routinely followed a bureaucratic process that made help hard to get eg asking us to send photos of an issue from an area with no service where we were calling them via radio After returning to the branch the manger said she had no power to rectify the issue without authorization from national so we spent hours more waiting They also would not let us cancel and refund the rest of the trip on the spot which made seeking any alternative challenging I would not rent from this company ever again They clearly do not really care about ensuring their customers have good experience

Bad service

Two weeks ago we rented a campervan for two with THL and from the start we faced multiple issues The stove didn t work and despite being told something was wrong they couldn t provide a replacement campervan This resulted in us losing an entire day of our trip Later we discovered the hot water and shower drain were also malfunctioning and the vehicle had several other problems including a faulty side door and a warning about the driver s airbag pressure After two days of trying to get assistance the company suggested we drive to a workshop an hour away wasting another afternoon When we returned the camper they promised a refund for the inconvenience and campsite fees but once we left we received no refund and were blamed for the vehicle s poor condition This was an incredibly disappointing experience and I would not recommend renting from THL

What a joke of company

What a joke of company Save yourself the headaches and crap campervan experience Nothing but issues leaking camper tv that nearly injured my son and compensation for over a week of issues that was far from sufficient Stay away

They add an extra day fee just because

They add an extra day fee just because the motorhome hire is calculated per calendar day not per 24hr - who does that hotels don t car rentals don t Bad vibes

Don t rent from MAUI

We rented a Campervan from MAUI for a 5 weeks NZ trip in November-December What should have become a trip of a lifetime was badly influenced by the very low quality of service and product of MAUI Their main fault was delivering the wrong campervan We had explicitly booked the MAUI Ultima for 2 persons The choice was based on the usable seating area up front so you don t have to convert the bed in the back every day They delivered the Ultima PLUS This sounds like an upgrade and that s also what they made us believe but it isn t The plus means an extra bed in this seating area which in summary makes this entire arrangement unusable When complaining MAUI hides behind their small print which basically states they can supply you whatever interior lay-out they fancy Really bad And that s not all by a long way State of maintenance When we picked up the camper it was clear this was an experienced model It had quite a few dents and evidence of heavy usage and was not very clean inside After 1 day it appeared to have a leak Water was continuously dripping from under the sliding door As we were still in the neighborhood of Christchurch we went back to THL and they repaired the leak This has cost us all in all nearly a day Later we also discovered a leak in the shower We never found the source but the floor of the shower toilet is always wet and everything you put there also The boiler is producing lukewarm water at best The furniture is of an abominable quality Everything is making noises all the time Nothing fits well and looks like very old and heavily used Ikea stuff The locks on the cupboards are of a weak plastic which develops cracks On one drawer this gave way and it went through the camper while driving As we were in the neighborhood of Queenstown we went to the THL center there and they repaired this they knew the problem very well This costed us again quite a few hours Most locks on the outside doors for gas etc are sort of broken E g the door for the gas bottle needs a lot of wiggling before the lock will turn Inventory is bad It s a random collection of stuff Broken and blunt knives Cracked an leaking mugs Bad pans etc The front table is highly unstable There are zero tools Hence every problem like the falling apart furniture becomes a big problem Design execution of camper The upper cupboards have a sort of rolling doors which is a problem Not only do they rattle constantly they slide into the back of the already tiny cupboards pushing out the content The bed is too small I m 1 80m tall and don t fit in the bed The sink in the kitchen is so small it s basically unusable There s no inverter in the camper Hence when not plugged in there s no way of getting 220V not even for small usage like charging a laptop etc In my opinion quite ridiculous in 2024 Service THL Nobody seems really interested in customer happiness E g when I asked in the Queenstown office if we could get allowance to drive the in their documentation forbidden Crown range road it was good weather we had an appointment with friends in the Cardrona Hotel and we knew much larger campers also drive this road the answer was literally a rude No No friendliness no question why just this is the rule and that s it When the plastic lock was repaired I found another cracked one a few days later It was clear nobody had been interested in delivering a good product just repair the problem and get rid of this customer asap A few days ago we got an email about harsh driving They actually were accusing us of harsh driving in a so called courtesy message for our own safety Let me be clear that we drive safely Funny to hear from other Maui camper drivers they received the same email The table of the extra outside chairs and table is laughable It s the most flimsiest tired old thing you ll ever see