Mauritius-rentacar Reviews

Very late for pick-up and late for drop-off

I booked a 7 seater from the airport with the following pickup details Hired Out Car Suzuki Ertiga 7 Places Automatique Pickup Date 15 11 2024 10 00Upon arrival there was no one to meet me at the agreed time After about 15 calls on WhatsApp and to mobile numbers I finally got through to someone at the head office he then got the person supposed to meet me to call About 1 1 2 hours later the person finally turned up at the airport but alas this was not the end of the issues I then found out that the company is based off site and that I had to be driven somewhere else to pick up the rental car I agreed and my wife and I left her parents an 83 and an 84 year olds with the luggage at the airport When I reached their office I found out that the rental car was still unavailable It eventually turned up about 30 minutes later There was no apology and they said that it was all outside of their control The previous person renting the car returned it late When challenged with why no one met me at the airport or informed me of the delay the response was that they believed the plane was late the plane actually arrived earlier than scheduled when they checked the night before before the plane departed There were also some issues with the drop-off as the contact at the airport was not informed of the time I was dropping the car off another delay this time of 30 minutes I was able to make my plane as I had sadly foreseen this delay So more than 2 hours late for the pick up dirty car no communication no apology late for the drop off and all this while I was with 2 old people after more than 12 hours of flight Having said that the car itself was fine and I had no issues with it