Mav Reviews

This is a HORRIBLE train service

This is a HORRIBLE train service I went from Budapest to Munich 7 hour trip and they overbooked it so heavily that there were countless people having to sit on the ground My partner and I had to sit on the ground next to the toilet Uncomfortable messy and no working wifi Unacceptable for an international long haul train ride To make it worse we had to disembark in Salzburg due to an issue and were not advised Luckily we were directed to another service in Salzburg which again was overbooked probably with 3 or 4 times more people than seats DO NOT USE

No one speaks english we randomly stop every 10 minutes

No one speaks english we were supposed to arrive to Budapest 20 minutes ago and yet we are still a hour away We stopped in a middle of a field for an unknown reason and when I tried to ask around and figure out what s going on the stewards didn t know a word of english We were stuck in a middle of nowhere for over 30 minutes There are no outlets in the train If they announce something through the speakers they only say it in hungarian I have a flight in couple of hours and I don t know if I am going to make it but if not trust me I will even go to Brussels to get my money back This country is full of incompetent people

We are a family of 5 and booked tickets

We are a family of 5 and booked tickets with seats from Budapest to Vienna three days earlier The day of our trip our car wagon wasn t there We asked the conductor who didn t speak any English what we need to do and he spoke to us in Hungarian Basically they decided to put one less car on the train which meant we had to sit wherever Every stop the train made one two or three of us had to change seats because other passengers had them reserved Not only had we paid extra to reserve our seats we had to change around the entire trip as if we were thieves We should ve been refunded at least the extra amount we had paid

Terrible-terrible service

Terrible-terrible service I had a direct ticket from Chop to Budapest and I was forced to change wagons twice In Chop I was informed that my wagon doesn t work as well as one more wagon and they forced people from 3 wagons to onboard 1 wagon and said that in Zahony we would be able to change to our wagons People with small kids were forced to stand because there were no available seats for their tickets which they purchased with seats In Zahony I finally found my wagon and embarked it it was open and available to take seats on as well as other passengers Then after I put my heavy suitcase in the department above my head I was forced to move to the last wagon and take any seat even though I paid for a specific window seat in a specific wagon When I came to this wagon I could barely find a place for myself and there was no place for my heavy suitcase in the department above They just decided to move people from 2 wagons to 1 wagon again What is the whole point of purchasing tickets with seats in advance

State owned railroad company

State owned railroad company has monopoly of passanger trains in most part of Hungary They usually pose as some kind of authoritites the conductors are often rude try to fine you usually threatening you with the police If you answer with the same rude and threatening manner they usually step down Trains are infrastructure are old and broken down vis maior situtions are abundant which usually means total chaos trains are late sometimes wouldn t come at all information is zero

Catastrophical infrastructure

No curtains or outlets old sliding windows which got stuck 1 10th pulled in 1 toilet And old taped walls likely train awhole as well Gratefully there s M V-START train Wi-Fi least at the time of writing this Least in my case kudos to the train assistants I doubt they knew English though kudosOpposite of that to every REDACTED who did not care to close the doors to the hallway having the toilet Few not even after leaving Oh and no AC To anyone reading this have a great dayMiszkolcz - MegytheredhyzeApologies for typos lol

HORRIBLE

HORRIBLE On an international train they don t speak english They have the worst attitude nowhere near helpful and disgusting humans I hope they realize that what goes around comes around Very expensive for an awful service and conditions Never will I travel with this company again

Lost Found

Lost Found The customer service of MAV in english is just incompetent and very shady I forgot my luggage on an austrian train in Vienna with keys laptop ipad work-id etc which travelled further to Budapest so MAV took over I called immediately when it was still en route but they yet they claimed they couldn t locate it either on the train or in their system I called 10 times over several days always hearing the same scripted words Then my hungarian colleague called suddenly they were immediately able to find it by my name the brand of the backpack and also the content of the backpack Further the personell was so nice to her and really tried to help her When I picked up my belongings in Budapest the service personell was totally unfriendly again and was not able to talk in english despite saying yes and no I found out that the luggage was located at the same day when I had lost it and was one of the first hits in the system when I checked it with her in the computer After that I did a test call to ask the hotline again for the lost luggage They told me the same script of sentences that I ve heard earlier Then I confronted him with their incompetence and accusedthem that that they tried to defraud me He felt catched and hang up If you only speak English skip the hotline go to the station and check the system directly