Mavic Reviews

ABSOLUTELY DISGUSTING CUSTOMER SERVICE

ABSOLUTELY DISGUSTING CUSTOMER SERVICE I bought a brand new set of cosmic elite wheels and after fitting them to my bike I immediately found them to be faulty with there being excessive friction in the freehub body I then sent the wheel away to mavic for repair and after 6 weeks of waiting they finally returned them but in worse condition than before with the freehub body now completely seized Leading me to believe an incompetent mechanic had been working on them - it takes the average cyclist one look to see that those wheels were not repaired It is now 3 months later and they still haven t managed to resolve the issue The excuse being they need to get in touch with the in-house mechanic that looked at them to establish what was done to the freehub body PATHETIC EXCUSE I have asked several times for a replacement pair but have been told that this is not company procedure This company claims to be the most reputable brand in cycling but they way they treat customers is appalling

CHECK YOUR MAVIC WHEELS FOR CRACKS

CHECK YOUR MAVIC WHEELS FOR CRACKS ESPECIALLY AROUND SPOKE SEATING ON THE RIMS THE INITIAL SMALL CRACK MAY BE HARD TO SEE BUT CATCH IT BEFORE ITS TOO LATE Mavic have failed they know they have design issues on rims and still want to charge you 350 to have it fixed I have a set of Cosmic Carbones and they developed a crack on the inner rim It had developed over a period of time This caused a buckle in the wheel Mavic are hiding behind warranty and are not interested in helping in any way They know they have design issues and should have done a recall but chose not to I Am deeply disappointed in their response and have been let down badly

Avoid Mavic terrible wheels and company If I could give Zero star I would

Purchased a Pro Carbon Wheelset and they failed internally collapsed Contacted customer service under their warranty absolutely useless one of worst customer service ever experienced they would not honour warranty Avoid Mavic at all costs Terrible company I will never purchase Mavic again

It seems that Mavic are unlikely to

It seems that Mavic are unlikely to honour any warranty grantees I have a rear Crossmax Pro which gained a crack in the rim from light use green warm up run at a local bike park Recioeved an emial from them to say both that the wheel weasnt covered by warranty and that is was in the same paragraph They have now offered to fix but at cost price 231 84 transport 24 even though I only bought the wheel in December last year - and it s had minimal use This is a 500 wheel set up don t expect decent service and don t pay extra money for what you expect to be top quality wheels and good service There are plenty of other brands that will offer similar products with better customer service

Totally unacceptable

Totally unacceptable products and service stay away After trying to contact the support via several methods the conclusion is always the same They will just blank you never responding to messages Unbelievable that they still have any customers left

15 Week spoke replacement still no wheel

I sent my mtb wheel off repair It only needed the spokes replaced as it was a massive shortage of mavic spokes at the time I was told by my local bike shop it was a possibility it could be sent to somewhere in the UK or France anyway 15 weeks later Mavic have not responded to myself or the bike shop I haven t rode my bike since sending the wheel off as I had no spare wheel the worst part is they are charging me 200 for this repair Just the spokes and they restocked the spokes 2 weeks later and it would of cost me 40 Not happy atall with the service and this has put my friends off owning any mavic parts too I will never ride a set of mavic wheels again purely for the fact if I need anything repaired I won t be waiting this long again

Their customer service is so so poor I

Their customer service is so so poor I had an issue with my top of the range carbon rims cosmic pro sl ust wheelset they the free hub went and they didn t want to replace I got no free part and my warranty was still just under 13 months Avoid if possible I would have giving no stars if it allowed me to Their U K base was horrible and very slow to respond to my emails and didn t want to know about my issue

Cracked aluminium rims twice

Had 2 sets of deep section aluminium rims with carbon shroud First set rotted the aluminium due to trapped water after cleaning according to LBS Second set about 4 years old and hardly used went out of true Took to LBS and inner alum rim cracked in multiple places Both sets scrap AVOID

MAVIC SCRAP

I bought Mavic Cosmic Carbon Pro UST wheels in September 2019 after few months of using it freehub was completely gone Contacted Mavic Initiall response was quick giving me a reference number and that was it I ve had to wait a month just to be told free hub is not under warranty It s been my third mavic set of wheels but also the last one If they treat customers like sh then I hope they will be out of business soon I ve bought rovals recently and put customer service on little test and they are way better