


Based on authentic user experiences
Robert W R Walker
6731 reviews
N/A
7 months ago
Lamentable support
Maya are offering fabulous rates of interest through online banking and banking app but woe betide you if you have a technical problem Because I have 2 middle names the application missread my driving license and prevented me from registering saying they needed more information regarding my account An email to their support address on June 16 received no reply I sent them a message on their Facebook page and they said I should send an email to the support address message them on Twitter or call the helpline I messaged them on Twitter on June 26 where they replied several times asking for my personal details which I provided several times I received nothing further on Twitter so eventually succumbed and called the helpline where I was kept on hold for over 30 minutes after failing to navigate the automatic system several times After 30 minutes I quit You have to ask yourself what s going to happen to my money with these people with such a lamentable support service Will I ever see it again
Sir Oops
6731 reviews
N/A
7 months ago
Scammers
Scammers scam me 66k keep my eth support dont care just dont answer
Angel
6731 reviews
N/A
7 months ago
I emailed to deactivate my inactive
I emailed to deactivate my inactive account and transfer the remaining funds to my new active account your agents deactivated both of my accounts Very incompetent Now my money is floating somewhere in your hellhole I have been waiting to get this resolved almost 2 weeks now The last person I spoke with said that there is no supervisor available Again another incompetency
Veberly Panadero
6731 reviews
N/A
7 months ago
Maya has the worst customer service
Maya has the worst customer service They said their system shows my transactions were completed and it showing Processing on my end for more than a month now and my payments were not posted I even sent them screenshots which they should see that it is Processing not completed They insist it has been completed They asked to uninstall and reinstall the app which obviously wouldn t help because the transactions were not posted It is not safe to use their App You will never know if your payments will go through and they are not that responsive It took them weeks to respond
Jan Noyb
6731 reviews
N/A
7 months ago
Very bad customer service
Very bad customer service After trying to do the account upgrade several times I always got messages by SMS like the data wouldn t have been complete my name wouldn t match the one on my ID the ID shouldn t be a copy and other reasons which are all of course absolutely incorrect When messaging the customer service concerning this the AI chat was completely useless When I managed to get in touch with any human they asked after some data but after I provided them and gave more details they simply stopped replying I never ever got any valid reason why my account upgrade failed or what could be a possible solution of my problems I can t remember to ever have faced a worse customer service before
Kaye Marillo Ramos
6731 reviews
N/A
7 months ago
SCAM SCAM SCAM
SCAM SCAM SCAM MAYA I NEED MY MONEY yesterday paymaya maya blocked my account for no reason I have bitcoin worth 4 500 in my maya account They dont allow me to login They sent me an email to contact them When i contact the email it says the email is not working i should login to my account to contact their customer service When they know they have restricted me from signing my account I need my money or else i will be getting a lawyer for this I need a reason why you block my account or return my money now You are SCAM i need my money now
John Macapagal
6731 reviews
N/A
7 months ago
maya is very
scam they will not pay you
Mokz JM
6731 reviews
N/A
7 months ago
Just used Maya recently
Just used Maya recently while I like the cashback promos for load as well as the higher interest rate for savings but I am dissatisfied with their credit Their customer service would keep calling you despite not your due date yet and even after payment is made on time or earlier Like why your system not updating payment made when confirmation msg was already sent
Consumer
6731 reviews
N/A
7 months ago
Avoid Maya in the Philippines
i transferred 20 000 php fromMaya to Gcash bank it did not arrive i called support and after they checked it the said within 3 banking days it will be credited or back in the maya account that was 11 days ago nothing happened Also lots of other issues with maya Pin blocked without telling why texts i receive are more than all others combined etc
fuck
6731 reviews
N/A
7 months ago
The service is incredibly poor
The service is incredibly poor All I need is a ticket for the limit error and OTP but I m being asked for so many details including my balance What s the point of asking for my balance It feels like a scam against your own customers After waiting for an hour support closed the conversation because I didn t want to provide so many private details It felt suspicious like an attempt to scam or hack my account