Maybank2u Reviews

POOR HOTLINE CUSTOMER SERVICE

i called due to there s a notification from MAE said that i ve spend RM10 XX on 15 Nov where i didn t At first this customer service guy was okhe did helped me at the first place till i told him i also saw this similar transaction on 4 NOVthen he started to be so rude where he said IT S YOUR OWN FAULTYOU APPROVED THE TRANSACTIONthen i asked him if you say that i approved the transaction how about today s notificationhe replied IT S JUST A CONFIRMATION NOTIFICATION and said so we will still block your card and the replacement card cost RM50hello do you really think i called just to cheat you for that RM10 49 and also 4th transaction 15th confirm 11 days will anyone realized i don t mind to be charged that RM60 but can you please talk nicely and i serious didn t know the money i paid for this company is using another name and 11 days ago expecting everyone to remember every cent spend

Poor customer service of Maybank

Poor customer service of Maybank My dad can t understand the system my dad ask for son s help talk about deduction money at petrol pump Still ask for dad a details that my dad also can t understand and need my help for fill the details Stupid ever customer service

Xenophobia and many restrictions on foreigner

I am legal international student the Perak branch didn t accept to open banking account for me although I reside in perak state and ask me go to KL there are many restrictions on foreigners in this country The xenophobia spread over there Thay have MAE product and accept from few certain countries only concern to attract elite like daughters of diplomatics only Shame on them

Scam Bank

My Dad got Credit Card scam from scammer SMS He immediately called Maybank to report the scam case on the same day and the customer service ask him don t worry and don t have to pay for the credit card money but this investigate process will takes up 65 days After 2 months received report mention that was my dad fault and he must pay the full amount with interest CS said no need to pay but now charge with interest and tell us that the interest cannot be wave so ridiculous This was happen to UOB bank credit card as well but UOB deducted the scam amount 7 days DON T recommend to take Maybank card Daylight robbery

Maybank2u has the worst customer

Maybank2u has the worst customer support service ever The hotline is 24 hours however they never pick up any call I have tried to on hold for almost 40 mins nobody pick up the call If you want to offer customer support service that ghosted your clients why offer it at the first place Such a waste of time and effort from clients who are looking for solutions help from your end

Very very bad

Very very bad 9 out of 10 times the website service is not available and have to try another time This is very bad for a financial service provider Can definitely do much much better as a local bank leader The MAE app is also not user friendly and need way more improvement to be in par with international standard Consider to change bank even just use for 2 months

see the reply below for yourself

see the reply below for yourself the sky may fall on us when you reply to me may take up to 65 working days14 15 1 minute ago to meDear Sir Madam Thank you for your email Kindly be assured that we will commence an inquiry into your dispute case which may take up to 65 working days and we will be in touch with you should we require further information Our Dispute Officers will contact you directly on the status of your case via the contact details provided in the Dispute Form For further enquiries please do not hesitate to contact our Maybank Group Customer Care at 1-300-88-6688 Malaysia 03-7844 3696 overseas or email us at Thank you Yours sincerely Dispute Management Team Maybank

Rubbish app

Rubbish app Always need me to reset password for the online banking since I seldom use it for online transferring money and buy thing outside

speechless

Every time my credit card is up for renewal they send it to an address I haven t lived at for years Every time I ask them to change it but with no success Last year they outdid themselves Again they tried to deliver it to an address I don t live at anymore Usually after the delivery to the wrong address fails I can request to pick up the card at my local branch but even this was too much for them to handle It took 16 calls to customer service and sending numerous documents via email just to receive a response asking me to zip the documents After a long six months of back and forth I still don t have the card Bravo

Maybank Indonesia seem somewhat incompetent and care free

Maybank indonesia They lost a lot of usd I transferred as they classify as a passive recipient Their customer care is useless and constantly sending computer generated responses that are generic and mean nothing I sent them all my documents account numbers everything of the transaction They at first did not know about it as they are passive Suddenly it was resolved saying the money was returned on the same day it was sent Seems odd considering they didn t know about it a week after it was sent So it 2 weeks after they sent the money back to sender But the money isn t there I ve been waiting for my money for nearly 2 weeks now and nothing They haven t sent me any documentation that the money was returned Yet they had all the info that it was received This bank is poor and I do not recommend them at all Ontop of it all customer care is useless as I keep having to talk to a different person ai bot