Kredyty lokaty konta bankowe karty ubezpieczenia online mBank pl
Based on authentic user experiences
Krzysztof Taras
6742 reviews
N/A
6 months ago
Mbank - AVOID AT ALL COSTS
This is truly the worst bank to possibly deal with 10 yrs ago they were great and now it has been downhill since - price hikes longer and longer waiting times and increasingly restrictive rules requiring in person appointments or over 1 hr holds This bank including its investment division is one of the worst customer service experiences I have ever had AVOID AT ALL COSTS
Tony Hiszpanski
6742 reviews
N/A
6 months ago
F CK1NG MADNESS - AVOID IT
In a nutshell This bank is sh1te Don t open a bank account with them Full review I opened my first bank account when I arrived to Poland 11 years ago There was no restrictions and I only needed my passport With time they became more and more restrictive Anyway the worst is with their customer service and their processes They make no sense They require you to go to their branch to make simple changes I should be able to do everything online by myself We are in 2022 guys and you are not keeping up Every time I had to reset a password or change some data either I suffer the consequences of a poor and endless set of questions by phone or finally I am finally forced to go to the branch because they are sorry and are unable to help you First thing I remember my card expired and they sent me a new one So the old one got disabled and I couldn t use it but I still didn t get the new one So I was unable to take money or use my card for around a week That was f ck1ng insane And now what made me come here to leave a f ck1ng review is that I changed phone and I have to pair the app to my new phone In order to do this I need to write my mother s maiden name and they don t give you any other f ck1ng option WhatTheF So the best is that I tried all the possible options and when I couldn t do it anymore I called customer service and they told me the agent who registered this made a spelling mistake hahaha So now I have to Either go to the branch and fix it there OF COURSE or guess the spelling mistakes the agent did D D D I m right now in Spain with no access to my bank account Response from the customer support I m so sorry sir Thank you for being sorry but I need my money to pay stuff AVOID IT AT ALL COSTS IF YOU READ ANY POSITIVE REVIEW HERE IT S PROBABLY A BOT
Andrzej Wachowicz
6742 reviews
N/A
6 months ago
The worst possible Expirience I have
The worst possible Expirience I have ever I can not withdrawll my money till now
Maciej Herman
6742 reviews
N/A
6 months ago
Unfortunately I cannot put negative
Unfortunately I cannot put negative stars This is a review of my experience of the bank Today I woke up and my card account is blocked and I can t have the access to my money nor any services After calling them up they said they cannot tell me the reason Avoid like fire Absolutely taking a pis I trust more crypto scam more and Nigerian prince
ani joanne
6742 reviews
N/A
6 months ago
They are very racist and a terrible
They are very racist and a terrible bank shame on you gdansk pormorskie branch big shame
Joanna Michalska
6742 reviews
N/A
6 months ago
Deeply Disappointing Experience
Deeply Disappointing Experience I ve been banking with mBank for about 8 years primarily to manage money for my trips to Poland as I live permanently abroad Until recently everything worked fine However a few months ago my online access via computer was inexplicably blocked The mobile app still works but it doesn t allow me to perform all the necessary transactions I ve made multiple attempts to resolve the issue including visiting the bank twice in person with my ID computer and phone Despite these efforts nothing has been resolved I ve received two activation letters but neither allowed me to regain access Just today I spent over 1 5 hours on the phone with customer service While the staff were polite the experience was maddening The verification process involved being connected to an automated bot which then redirected me to another agent Each time I was transferred I had to explain the entire issue from the beginning This endless cycle of agent handoffs made it impossible to get consistent help or track progress It s unacceptable that there isn t a single point of contact who can oversee the resolution of an issue from start to finish The constant agent switching leaves you feeling lost and frustrated As a result of these failures I ve been unable to transfer money pay for medical care or handle anything beyond small transactions in shops or online mBank s customer support system is a joke and their inability to provide a solution for such a basic issue is deeply disappointing I ve lost confidence in their service and would not recommend them to anyone who relies on efficient and reliable online banking especially for international use I would give zero star if I could I am have to plan how to take all my moneyfrom this joke of a bank
Naiyana Sripituksakul
6742 reviews
N/A
6 months ago
What a nightmare
I tried to open a business account I had to visit a branch sign a contract and then wait without any visibility into the process After two weeks of silence I asked for an update They replied with the following email Good morning unfortunately we are unable to open an account for you Best regards the mBank team If you have any further questions or concerns we re always happy to help Honestly this sh t customer service makes me want to move back to the UK immediately
Anna Fatima
6742 reviews
N/A
6 months ago
Poor customer service
Poor customer service absolutely unacceptable waiting time for someone to answer the phone or a chat
Damian
6742 reviews
N/A
6 months ago
Fast online support
Fast online support Good deals additional product Luke brokerage etc for a minus they can charge you incorrectly
Micha Bany
6742 reviews
N/A
6 months ago
I don t now why others didn t give 5
I don t now why others didn t give 5 stars For 15 years I didn t have any problem with this bank in Poland and all over Europe