Mbcarslondon Reviews

CUSTOMER SERVICE IS DISGRACEFUL

CUSTOMER SERVICE IS DISGRACEFUL Be careful do not buy a car from MB Cars London they are a con Although I back supporting small businesses this business in particular are not truthful and you can be landing yourself in a severe loss if you do buy a car from here Save yourself time and effort from buying a car from here the same way that they do not make time and effort towards there customers If there is any problem they will block your number and ignore you My brother rang them all morning and for the past 2 days with no calls getting answered he tried with my phone and as soon as he tried they picked up thinking it s a different customer This is regarding my brothers car firstly he was sold a faulty car which this garage does not want to take any blame for even though something dodgy is going on here as they had done the MOT before selling the car to us There is roughly 12k worth of damages to this car the seatbelt doesn t work which should be a straight MOT fail so something really suspicious is going on here Since buying it the issues have been there but as we are not mechanics we have booked it into a VW garage and they have told me everything which is wrong with the car As soon as I found out I called Jaz and he goes the dealership is incorrect How can someone just say that about a dealership which is very reputable Jaz did not mention any of these issues when selling the car he even used other excuses to cover some faults like the electrical faults this caused the cars seatbelt auto stop start not working He even tried blaming the damage on us when it has only just been over a month and most the time the car was left in front of the house and we have only covered around 1k miles since purchase but was having issues since buying it Also he did not mention anything about if there is any problems let us know within 30 days as when he was speaking to my uncle he said I am not there to lecture my customers there is no respect for the customers as they should at least know the basics of the terms and condition Check the list below from VW which jazz said was incorrect there s more to the list The damages are more than 70 of the car value Don t get lied to by these scums

Dont be fooled by spoilers and tinted windows

Dont be fooled by tinted windows spoilers and painted calipers Car had more problems than current prime minister dealer is nice enough to start with like all others but doesn t really care repairs if done at all are done on a budget with rubbish parts Majority of issues ignored Best to Avoid

This dealer sells ex part exchange cars

This dealer sells ex part exchange cars with loads of hidden problems slaps some body kit here and there and sells them on

Avoid

I wish I had read the bad reviews before buying from this so-called dealer This was without a doubt the worst customer service experience I have ever had I purchased a car in late August supposedly with a warranty but soon discovered it was utterly useless When I noticed a problem with the clutch I had it checked by an independent garage which confirmed it was a clutch and flywheel issue However the dealer brushed this off saying it was a normal noise for a Golf After countless hours wasted trying to get their garage to address the problem they refused both repairs and a refund I had to initiate a small claims court case before they finally agreed to refund me The customer service was horrible dismissive and frustrating from start to finish Please learn from my experience and avoid this place at all costs

Just liars

Just liars That was my impression after I bought car I had problem with the car after first day when they brought it to my city I had note about engine oil level Jazzy told me to go to any garage and take out 0 5l out It didn t solve the problem He said in front of the guy from garage when I called that he will pay 100 and I will pay 60 I still know he should pay full 160 like it was on the documents that they will pay for problems during 7 months from the day I bought it But then he didn t and I was asking for months he was ignoring my messages I had to finally change the oil sensor and it helped but it was another almost 200 My test drive in London when I was in MB Cars London was short and slow when I started to drive car after already buying car was just shaking so bad and breaks was damaged Of course when I mention that to Jazzy he again said to go to some place to check wheel balancing which was nothing like that but was expensive breaks change I m sure he knew it but pretending is just balancing problem I felt just ignored so many times and I couldn t get my money back even he said they will send it It didn t happen Be careful They nice when they want to sell the car and after they don t care