McNicoll Van Hire UK Domestic Commercial Van Hire
Based on authentic user experiences
Esther Constant
6736 reviews
N/A
7 months ago
I was really disappointed about this
I was really disappointed about this car rental agency I book online a type of car saying Toyota or similar and when I picked up the car it was a Fiat 500 which is really not similar to what I booked They told us that if we bring the car back dirty we have to pay an extra charge of 85 pounds which is crazy Anyway me and my friends started our road trip and discovered that roads were terrible with big wholes everywhere so we actually had to drive carefully Even paying our full attention on that we break down the first time 2 wheels on the right side of the car we call the car rental to explain them the situation and the customer service was really slow lots of transfers of my calls etc After 2 hours and half waiting in the middle of no where someone came to help us and pick us to the nearest garage and entirely change the two wheels we broke We paid 124 pounds for both wheels which we thought was fair and continued our trip The second time we break down same scenario we called the car rental at 10am they said someone should come before noon and at 3pm finally someone came We didn t pay the extra wheel that we changed it was the one of the left side at the back so a different one because we thought we will pay the next day when we are going to bring the car back But we didn t expect that amount Once my friend bring back the car the guy told him to pay 390 pounds which is the equivalent to 500 because the wheels that we replaced were bad and they wanted to charge us more because we are tourists and they maybe thought that we will have no choice but to accept to pay that unbelievable amount Even the deposit was less expensive around 200 pounds which is 250 euros approximately I d rather paid that rate instead of that crazy one Just wanted to review this really bad experience that I had and to inform you that if you want to rent a car don t go there
George Kourous
6736 reviews
N/A
7 months ago
Not to be trusted unprofessional
Gave me a car with missing tire repair kit then charged me over 300 pounds for roadside assistance for a flat tire without telling me not when I called to report the problem and the missing kit not when I turned the car back over to them Replied to my follow up queries with illogical and barely coherent emails Never sent me copy of contract Avoid this company like the plague they are dodgy and unreliable
Neil D
6736 reviews
N/A
7 months ago
Avoid Avoid Avoid
This company are total cowboys Don t jeopardise a holiday a business trip or your work choose another provider I had a booking all paid for and confirmed only to be told at the last-minute that I had to pick it up from their Newbridge centre instead - massive inconvenience Upon arrival I was then informed that the original drop off time 8 30am on Monday was not possible and the vehicle had to be dropped off by 4pm on Sunday A slight difference to what was agreed There was no apology for this oversight or offer to part refund me for this shortfall To add insult to injury upon returning the vehicle with a full tank of fuel I was later charged to my credit card unbeknown to myself for petrol costs as they claimed it was returned below where it should have been Finally they admitted their error and I was credited this back but only after having to make repeated contact with them Beware they promise to send you a copy of all contracts as well as the vehicle sign off sheets This is a lie Not a company that advocates service with a smile There is no service just a catalogue of errors and oversights and there is certainly no smile in fact it s borderline rudeness at times Don t be fooled by the appearance of favourable prices compared to other providers as you ll just pay for the difference in other ways In this case cheap is expensive There is no value to be found here whatsoever - avoid at all costs
shaun smith
6736 reviews
N/A
7 months ago
Avoid McNicoll Go with Enterprise Instead
I had a terrible experience with McNicoll Vehicle Hire I booked a van on 11th January for collection on 16th January but it wasn t ready wasting a day off work When I finally used the van on 19th January it broke down leaving me stranded for hours The situation was poorly handled causing significant disruption and stress during my house move I eventually booked a van with Enterprise and I wish I had chosen them from the start Their process was smooth and their customer service was better If you re in Edinburgh and need a van save yourself the hassle and go with Enterprise in Leith It s a much better experience
George Craig
6736 reviews
N/A
7 months ago
Newbridge Service
I needed to hire a large van for a few hours at short notice Contacted the Newbridge depot and Dave could not have been more helpful He is a credit to your organisation and made the whole experience seem less Will definitely use this service again
Bill Brown
6736 reviews
N/A
7 months ago
Great Service from McNicolls at Newbridge Edinburgh
I hired a van on line and picked up the vehicle without a hitch Unfortunately the vehicle turned out to be just too small for the job in hand The staff at Newbridge Edinburgh were brilliant Gave me a larger van with no additional charge Job done and vehicle returned Well done McNicolls