Mebank Reviews

No customer service ME bank make no frills homeloans feel cheap and nasty

Refinanced with me bank they seemed to have slipped out of a 4000 cash back on some technicality that no one could clearly explain or ultimately didn t care too I have never experienced worse customer service from a bank and their website is clunky and devoid of information I recommend you stay well clear of me bank

Constantly on hold for over 30 minutes

Constantly on hold for over 30 minutes as a customer with 2 home loans I ve had enough and re-financing elsewhere at considerably better rates Only problem is conveniently I can t get through to obtain a discharge form I ll try the ombudsman Will never go near them again after so many negative experiences it s not funny bye

no longer a good bank

Back in the day this was a good bank Super Members Home Loans Now they ignore messages from their web app s messaging system have long queue times for phone banking have dodgy phone systems so you can t understand their call centre folks all the time It s like they re not even trying to do customer service any more

Your Average wait time is 10mins for

Your Average wait time is 10mins for General Enquiry Honestly with the amount of options for banking in Australia ME is literally the WORST choice Long wait time antique functionality Just do yourself a favour and look elsewhere

I waited on line for over 30 minutes

I waited on line for over 30 minutes was talking to operator only to be told I have transfer you to someone else and then get put on hold for over 50 minutes I eventually hung up are you serious about wanting to keep your business alive as you just lost another customer who has been with you for many years

Not a nice bank

Initially was ok but over time you see the crack in their products knowledge and care factor Steer clear of this bank unless you must or want a simple debit card Home loans they are horrible at managing and you will find yourself needing to watch accounts like a hawk or do simple everyday tasks manually because their systems don t allow it or are not working

The worst bank ever

The worst bank ever they always double dip your account when transactions are already paid and left as pending and then they take it a second time a week later when the transactions become finalized Then they won t reimburse your account for the double dip of funds Also refuse to allow you to overdraft your account when you have funds incoming nor will they fast track incoming deposits Will be closing this account after this money clears in the account Maggots

Where to start

Where to start My personal experience Customer service consultants seem poorly trained and don t seem to have a clue what they re doing When they give incorrect advice they wont own their mistake instead they ll blame the new consultants that they ve recently hired They ll keep you on hold for over two hours and not apologise for it They ll promise to call you back about a complaint but never do There are constant weekend outages for so called maintenance or upgrades but nothing seems to change or get better Honestly I have zero positive to say about this bank One star is too much

Living overseas can t download new Go App so can t access my funds

I am living overseas and did not see emails from ME Bank in time about a transfer to a new app I am now unable to access my funds in any way as it is not possible to download an app when overseas I have now attempted to contact ME Bank 3 times and it is 3 weeks since the first attempt but they do not reply Unbelievable I am at a loss as to what to do