Mec Reviews

Returns a joke I will be shopping elsewhere

No other business has such a slow and delayed return process Problem is your return goes into a holding vortex with Canada Post so the return even though it is at MEC will not show delivered until MEC processes the return This can take 6-8 weeks Insane I will no longer be ordering anything from MEC but will be purchasing all my needs from Altitude Valhalla and others who have much better returns The new MEC is a disaster

MISLEADING PRICING

I was in the store in North York Ontario Canada Picked out a shirt that was tagged 60 00 Got to the register and it rang up closer to 90 00 I asked why the difference and the cashier said the price on the item was in American dollars Didn t I see the fine print on the tag Spoke to the manager at the time and he had absolutely no problem in tagging items in a Canadian store with American prices Didn t see it as being at all misleading MEC used to be a great store with integrity and customer service Under American ownership it s simply becoming another store albeit with a bad attitude

Winnipeg store

Winnipeg store I wanted to shop longer but needed to use a washroom Both customer washrooms were posted as not open or accessible to the public Well had to leave Sorry won t return

MEC pricing is slime now

MEC pricing is slime now We recently bought a pair of women s Showers Pass rain pants Price on the tag was 175 CAD they charged 204 00 CAD We did not notice this until we got home Phoned the North Shore Vancouver store and were told that the lower price was only a mfg suggested price and stores could charge what they wanted NOTHING indicates this is a suggested price Definitely go shop somewhere else

If I could put 0 star I would

If I could put 0 star I would I made a purchase during Black Friday week Although it said on the MEC website they are using a different carrier due to the Canada Post stike they don t The day after my purchase I got a tracking from Canada Post I live in the Montreal area I tried to call to cancel my order after 1 hour on the phone where I couldn t talk to anybody I left a message with still no return The online customer chat is not functioning and the email I sent to customer service still doesn t have a reply I had a problem with a previous online purchase at MEC I was giving them a second chance with this order but definitely it s the last time I shop at MEC It s sad to say but this company is no longer what it use to be

Lousy customer service

Placed an order of 3 items on Nov 30 Received shipping details in a timely manner and two of the three parcels arrived Checked on the third item it has been returned to the shipper I called the shipping company - I was able to talk to a person in 15 minutes and was informed that they had to return the package because there was a postal code error and MEC did not allow them to make changes Note the error was not mine - 2 3 of the items delivered and the address was correct on my order I have now been on hold with MEC for 3 hours This is unacceptable Yes it s busy hire more staff

I have been a MEC customer since the

I have been a MEC customer since the days of the wallet card I recently ordered items from their Black Friday sale and they sent it Canada Post during the strike I live in the GTA It took days to get through to Customer Service their email wait times are 3-5 days and the CHAT function on their website is out-of-order After many attempts at their call-back system I finally waited 49 mins on hold to get a person She offered no solutions and then hung up on me when I asked to speak to a supervisor I have started a charge back on my CC BUYER BEWARE

Worst customer service

Worst customer service 2h waiting to chat 1h30 on the phone 3 weeks after placing the order it hasn t shipped and customer service is useless I will never ever buy anything online from them again