Melia Reviews

We booked with Love Cuba and we re

We booked with Love Cuba and we re pleased with their pre departure arrangements When we got to the hotel we asked four times for extra blankets our rep tried too no response We could not lock the door of our room and had to leave it unlocked then we could not open it We could not use the safe for our passports and travel documents because the battery was flat Most of the lights along the pathway are out at night so difficult to walk to restaurants The phone does not work in the room so we have to walk to reception to report any needs Front office staff appear disinterested and irritated by our requests and appear to have difficult interaction with housekeeping We have been to most of the carrebean islands and sadly this has been out worst experience to date in customer service that does not appear to exist If tourism is to thrive you need to meet and exceed customer expectations rather than set a list of projects for visitors to overcome Having paid five thousand pounds I did expect a better experience rather than stress and anxiety

False advertising

False advertising We were hoping to stay at Hotel Meli in Alicante in April this year Because I have visited their website I am constantly receiving pop ups on my phone which advertises the price of a room for from 96 per night Once you open the pop up advert the price shown is much more than the pop up price Surely this is false advertising

Booked over a year ahead with on the

Booked over a year ahead with on the beach Messaged about an upgrade and found out by chance that the hotel was actually closed for refurb The hotel had not advised on the beach of its plans Now we have 3 weeks to go and no hotel getting a refund takes 14 days Was sooo looking forward to our holiday and now am super stressed

Melia Dunas-Sal Cabo Verde

If you want to go to Melia Dunas reed this We went to the Melia Dunas on Sal in Cape Verde from 7 to 19 November 2024 with Tui and it was not the holiday we had in mind We booked the Level because there is extra service offered with a private check-in desk there was none extra cushion on the beach chairs more than half of the chairs had no cushion see added video since we both have a bad back but in the morning it was a struggle for a bed with pillow We still must get bathrobes slippers and extra beach towels for The Level And we asked for that every day for a week The free beachtowel that everyone gets that could be exchanged daily could only be exchanged after three days because there were not enough towels We also got to know that the hotel was overbooked and everyone that was overbooked got The Level for free to compensate their troubles We immediately reported the bathrobes slippers and beach towels to the reception the same evening on November 7 The first day that your hostess from Tui was on location we went to her for the complaints including that the food in the main restaurant was cold We also went to the Level restaurant for breakfast and after we had some fruit and coffee we decided to leave after waiting for our eggs for one hour we did tell the waiter that we were leaving Later we heard that people had to wait 2 5 hours for their breakfast This has also been reported to your hostess and a compensation of 250 euros has been given for it while the extra costs for the Level are 287 euros per person The Meli offers a day of Spa as compensation but since my sister got an immune disease she is not allowed to go in From 11 to 12 November the misery really started and we both got diarrhea For both reported to the hostess of Tui who created the report for my sister properly and there was also an email from that for my there should also be one but that email came in on the day of departure November 19 stating that the report was made on November 14 after we went to report to your hostess every day that the second email had not arrived So i was ill from November 12 On November 14 we also submitted all complaints to Mrs de Brito de Pina she is one of the reservation managers in the hotel So we had been in the hotel for a week and nothing had happened yet What we also told her was that there was a guest toilet along the boulevard for a few days as in the photo and the rest of the doors were locked We don t know if that has been resolved but we have seen it like this for 3 days after that we have not been there anymore When we returned to our room that day on November 14 there was a letter in the door asking us to stay inside The letter is attached We have been inside on the balcony for 6 days only used our own toilet in the room We only went out to eat otherwise we would have starved with the speed of serving in this hotel Everything has overdue maintenance handrails are full of splinters beach beds are broken tiles are gone in the edges of the swimming pools There was most off the time no bottle of Coke Zero or Sprite Zero available at the Level swimming pool We came to the Melia because our previous experiences were very good My sister has been to Melia Dunas before and everything was perfectly arranged We are trying to be compensated but the only thing the Meli wil do is giving points for a next time We don t agree with thatNever we have stayed in such a bad Melia hotel

What a mess

What a mess More than a month Shipping to Keulen in Duitsland not the end of the World in the first place finally it arrived but with a WRONG type of kordelset difficult communication after reclaiming they shipped AGAIN the wrong type Now we wanted back our money they said OK and picked up the wrong kordelset by GLS and now again several weeks later I still wait for the money and they are not answering anymore Please do not buy there it s pure Chaos

Beware Melia Circle con artists

Hotel in Tenerife is beautiful but we were conned into attending a sales pitch by Melia Circle it s a holiday club designed to get you to sign up to a membership with the offer of a 3 course meal for 45 minutes of your time When I said I would listen think about options and then decide the rep went to get a manager and tried to say I wouldn t sign today The first thing they said was there isn t a commitment required I found these people to be rude especially if you didn t agree to sign on the dotted line my holiday experience has been soured by these glorified con artists please do not entertain them waste your time or agree to part with your cash I hope people read this review and avoid Melia Circle at all costs Date 01 October 2024 at Melia Jardines Del Teide Tenerife

Paradisus buyer beware with this

Paradisus buyer beware with this chain all that glitters is not gold offered an upgrade Sounds great and reasonable make sure you ask for it in writing Oh yes one price then all of a sudden that was per night which was not what they said at check in many other hotel chains out there that don t steal your and ruin your vacation sadly they made our well earned vacation a burden financially check out other options and always ask for paperwork before agreeing to anything financially shady business practices again beware and check out other chains and their reviews In Punta Cana try Hyatt Zilara Ziva great gated section so no constant beach sellers Royalton B varo also very nice Check out other brands no matter the destination Seriously tried to work with them but they just doubled and tripled down on taking no responsibility to do the right thing just strung me along and then said you are a liar not we made an error Try another hotel and save your hard earned vacation and

Melia costa del sol

Melia costa del sol PREPARE For A BIG SHOCK Over the next 4ths a complete refurbishing programme is takin in place on every room the work started 2wks into my stay jet two said to expect minimum disruption on the tenth floor of the building The work is goin on over a four month period starts 8 30 am goes on cotinuesly until 6pm there are long shoots from the 10th floor down to the ground rubble comes crashing down the shoots into large metal skips at ground level The dust created is like a bomb goin off blows straight over the swimming pool since the work started 2nd week Nov not a sole has been in the pool or been able to sit on the sun beds because it was such lovely weather you needed to open your patio door but the clouds of dust came in choking you the vechicles passing the hotel in the street were having to use headlights to avoid collision The CRASH of rubble was like a Plane has hit the building continually all day The manager said it was at a higher level that a decision to remain open was made it was a DISGRACE be well advised avoid over next 4months

Disappointed with Melia Torremolinos

Stayed in Melia Torremolinos last year and noticed a massive detioration in standards during my curtent stay over xmas period Staff i also found somewhat rude in comparison to previous years Samuel on roof top bar most rude and unhelpful Last time to stay here at this overpriced hotel I would not rate it 4 star hotel