


Based on authentic user experiences
Clare
6727 reviews
N/A
8 months ago
Terrible service from this company
Terrible service from this company I purchased an item for Christmas for my partner The tracking number they gave me wouldn t work on the UPS website so I emailed the company to explain and ask for help tracing my order because its been 2 weeks since ordered and had no information on where it is or how much longer I ll have to wait After going back and fore for 3-4 days they gave me a contact number for UPS Well let s just say they were just as useless and had no information about my parcel at all and told me to contact the supplier So back I go to men with the pot rather angry now because I m out of pocket by 180 and no parcel I email again and tell them what UPS has said and that I want a full refund if I don t get any answers within 2 days They then tell me that my parcel was re directed back to the shipping warehouse I m beginning to loose my rag now because I think I m being told a huge pile of lies Then I wake to an email this morning explaining they can ship the parcel out by the original method as in send it with UPS or I can pay 34 and get it sent by another courier which will take less time getting here Are they having a frigging laugh or what I should have received it by now anyway and if anything they should be offering it to me for free aftwr the hassle its caused I won t be paying any extra costs I ll be asking for my money back Complete waste of money and time Avoid if I were you