Merc Reviews

Poor customer service and returns

I really like Merc clothing I think their quality of clothing is really good However unfortunately I have never had to return anything to them before I bought a couple of tops and the sizing was off as they came up way to big I returned the items via their returns service the next day The items were delivered and returned on the 11 01 24 after sending my third email this morning with no response to my previous ones Merc have had the items for 16 working days I appreciate the Christmas period can be busy but nevertheless this is poor service and I won t be purchasing from them again

Poor service from Merc clothing

Poor service from Merc clothing I have been let down I ordered a coat in December order num 13194 which did not arrive I have chased it up with Merc who informed me the courier has lost my item and would need to wait 30 days for this to be confirmed before they can offer me any options one being a refund I needed to wait until the 23rd January I contacted Merc after 30 days to get this resolved and without giving me any option they automatically sent out a replacement on 2nd February order number 13583 They sent an email to say I should receive an email with a link to track my parcel which I have NOT received I have sent emails to Merc and still awaiting a reply I just want to resolve this I have no item and no refund how is this possible

Worst customer service I have ever seen

Do not buy from their online shop if you are unlucky enough to have a problem it will take them months to fix it My experiences was I purchased a Harrington jacket The package arrived open and the jacket was dirty and slightly torn I wrote to Merc looking for support and a solution It took two months for solving it Something embarrassing

Poor customer service never answer

Poor customer service never answer emails wanted to exchange for a different size ended up sending back at my expense and then got charged for returning on refund will never use this company again