Mercer Reviews

Excellent Customer Service

Clear instructions plain English checklist of requirements the portal to drop in documents

Mercer UK pension admin

I am of advanced age not very good with computers but when it came to registering with Mercer it was so simple easy that I don t know why I was concerned in the first place It is simple easy to understand

Great customer service

Excellent Customer Service thank you it s much appreciated Special thanks to Vicky for the quick response to my query Marie

Had a telephone conversation with

I m with the Corning pension scheme administered by Mercer Whilst I m as yet not retired I have made requests for information from Mercer and over the past few years they have got much much better The professional staff on the help line and on the web sincerely make an effort to satisfy your request promptly Good service keep it up

Bae pensioner

Had a lot of issues with getting my pension sorted but Mercer made it easy and the agent I spoke to Asha I believe she made me feel very reassured

Quick response to query

Had a telephone conversation with Scottish Widows one view and they were extremely helpful with their advice and guidance on how to complete the forms With their help I found the process easy

Quick and simple instructions to follow

I had problems finding phone number but that is now resolved Also as I have been reminded the initial welcome letter from mercer did contain all information I ve printed it off now as opposed to losing it in the ether Tbf the contact number was all I reqd so have not had to with any pension issues I was contacted by e Mail from mercer and the problem was resolved and it was very polite and professional

SET UP OF ACCOUNT

Quick response to query Simple easy process to complete transaction required