Fire And Security Systems Company - Mercury
Based on authentic user experiences
Jeaney
6731 reviews
N/A
9 months ago
Very poor alarm systems and customer
Very poor alarm systems and customer service We purchased our alarm in November 2014 We have had the alarm serviced annually for each of 7 years We have had to call them out on an additional 4 occasions for further work in year because they have either failed to carry out the service properly or faults have occurred On the last two occasions we have made appointments for repair again in July and service in December On both occasions they have contacted me on the morning of the appointment and asked to reschedule because the engineers were unwell On the first occasion I agreed to reschedule and was very understanding On the second occasion my husband had taken time off work in order to discuss issues with the engineer The company accepted no responsibility for their failure to send an engineer at the agreed time There is obviously no contingency planning or consideration for any inconvenience caused to the customer for their failings I will take my business elsewhere
steve verity
6731 reviews
N/A
9 months ago
had a alarm fitter by theses it was a
had a alarm fitter by theses it was a wireless model great 4 the first few years than the batteries went dead so i rang them up to sort out a engineer to pop over well call out charge 175 never asked 4 a call out just pop over when in the area STAY WELL AWAY FROM THESE DAY LIGHT ROBBERS
Stephen Edkins
6731 reviews
N/A
9 months ago
Don t use Mercury at Burton Joyce
Had to call out due to alarm bell fault Quoted a price for call out that doubled yes doubled when invoiced We seem to having to pay for engineer not knowing what engineer code had been set by previous Mercury engineer Then claimed other faults with system which were ok until Mercury attended engineer basically said system needs to be completely changed then spent time checking what we had to organise quote Best not to use this company as appear to inflate charges and do not resolve issue other than to suggest a totally new system what a surprise Use this company at your peril
Mr Surjit Khunkhun
6731 reviews
N/A
9 months ago
Polite friendly engineer left the
Polite friendly engineer left the premises clean and tidy
Joshua Lee
6731 reviews
N/A
9 months ago
CCTV Installation
Had a CCTV system installed on our office premises Mercury were brilliant from start to finish highly recommend
Theresa Smith
6731 reviews
N/A
9 months ago
We have been with Mercury for years
We have been with Mercury for years They are always on time fixes anything that goes wrong last minute and are very competitively priced The guys that come out on call outs are friendly and better still - know what they are doing I would going anywhere else for my security needs
Graham White
6731 reviews
N/A
9 months ago
Upgraded House alarm
Have been using this company for years and always arrive early on time for annual maintenance Today had an upgraded alarm fitting which went well Paul was very professional sorting out the installation and walking me through the operation Happy to recommend them to others
Michael
6731 reviews
N/A
9 months ago
Professional service
Professional service - Always quick to respond to call outs and always prompt with routine maintenance Engineers always thorough and answer any questions