Merida-bikes Reviews

AVOID AT ALL COST

Another ghost company without any customer support I am about to buy a brand new bike After selecting what I wanted on their website I used the contact us link to make sure it is possible to receive an answer within an acceptable delay Unsurprisingly no answer here whatsoever Not even an automatic email confirming they received the request I suppose they are not interested in actually selling bikes I am glad I tried to contact them to confirm the service quality If they dont reply when you offer to buy a brand new bike I can t imagine what happen if you contact them for support or warranty claim UPDATE - I eventually ordered the bike online having it deliver to the bike shop because dirct sales apparently does not means direct sales I got a call from the shop today they are excellent and they told me the bike came with fenders I assume small ones as I could never get in touch with the support services to confirm how the look or if I can purchase the bigger ones Im also did not purchase the extra derailleur hanger I wanted because again the support is simply nonexistent I plan to do the maintenance myself and I do not plan of using the warranty in anyway but you are better off buying a bike on Aliexpress You ll receive more help from the manufacturer there After picking up the bike from the shop with a few scratches cant have direct sales if you cant have direct sales I was waiting for the survey email Merida site claim I would receive after purchase to obtain a discount on future purchases Needless to say I never received anything most likely because they do n t want to deal with negative feedback I still have tons of questions regardign accessories I want to buy and that I see on the site but no details no specs and since they never reply this is just a waste of time I am interested to understand the stem integrated mount and buy mounts compatible with it I am interested in purchasing the large fender they advertise on their site without showing any pictures All and all it is a website from 50 years ago with a company stuck in the past that cannot be bothered to answer the customer questions or maintain a proper website where the users could find the information themselves I will by my accessories elsewhere for the ones that I don t 3D print myself I doubt Merida as a brand will still be in business in the next 5 years unless they radically change the way they deal with customers So Basically if you don t know much about bikes do not buy there you will be lostIf you know about bikes do not buy there because you are just going to get frustrated with their complete lack of professionalism