Meross Reviews

Dont Use

I would give Zero Stars if I could I bought the product to work with a Home Automation System that said it was supported by Meross it took three weeks to be delivered and no communication from the company unless chased Installed it does not work with the Home Automation system contacted support and they say it is not supported even though clearly it states it is

Worked for 10 days for Christmas lights

Worked for 10 days for Christmas lights and then one of the 2 plugs stopped responding to the app I have to go outside and manually unplug and plug this light now Useless faulty device that lasted only 10 days Also the form for requesting a replacement from meross will fill in but not send process I suspect this is deliberate to avoid customers with faulty products under warranty

Totally incompatible with modern mesh

Totally incompatible with modern mesh Wi-Fi Avoid if you use one Absolute junk and support only repeat the same old guff that the app shows when it fails to connect

Unbelievable behaviour

I have chosen the EU store but the items were sent from CHINA not EU

Meross frequently block cloud access to

Meross frequently block cloud access to their cloud control and request that you email them or contact support I have tried both The don t reply to the emails and contacting their support team on their site is a waste of time Having been pending for an hour yesterday they disconnected me and finished for the day And again this morning waiting an hour and no response

Extension lead started smoking even

Extension lead started smoking even though I did not go over the maximum capacity company did nothing about it They keep sending me spam emails with no unsubscribe button when you can find one it doesn t work I have asked him time and time again to stop the spam emails and they refuse

Bad customer services no refund and silly policies

Do not buy from Meross they are happy to take your money I have spent lost with them but when something is wrong they don t want to refund and when you open a dispute they will trick you in to closing the dispute saying it s there policy that they can t refund wile dispute is open then when you close you can do everything about it no refund don t trust them This is the second time I have had problem getting money for a faulty product it s a nightmare I will not be buy again as the switch I bought was unsafe I am contacting trading standards about this switch as I have kids and the front plate is un secure you can pull off with your hand very easily leaving the circuit board of the switch open for electric shock I took the switch off the wall as unsafe with kids very very disappointed in Meross once againUpdate to the above review Contact Meross yesterday as I was promised a refund 5 days later no refund so Contacted again asking what was going on and the customer services told me that they was still awaiting for the manger I have sent over 30 messages to them in total at this point I m getting very very annoyed so told them I was posting review on here then I m contacting trading standards as the switch is unsafe there reply was OK so I contacted trading standards they are getting involved and I have an sending them the wall switch

I bought 4 of the MSS210 Smart Plugs on

I bought 4 of the MSS210 Smart Plugs on Amazon Found them to be soul destroying many hours wasted junk Tried every trick and suggestion on the internet to pair them to my smart home Google hub and finally gave up in absolute frustration and disgust I have no problems with d link - grid connect - and other smart home systems in the past Do not touch these with a 10 foot pole

Worst customer service I ve ever experienced and I ve managed customer service for 3 different company in the past 30 years

Some of these folks are just plain stupid I bought an MSS630 Smart Wi-Fi Outdoor Plug from them that failed after a couple days use -- it was dead period no light no nothing Some dodo named Faye wanted me to tell her what the MAC address was for the plug that had no power whatsoever Then the dodo wanted a video showing there was no light or power Duh After several more back and forths and a couple weeks later I finally got a replacement Will never buy a Meross product again