Metrolinktrains Reviews

Unfair fines and punitive measures against honest people

I have been charged two fines of 60 because I forgot to tap in I understand that one fine is expected due to my honest mistake but I have been charged twice because I allowed my card to be checked by two separate inspectors - one on the train and one at the end of my journey on the platform I am being treated like a criminal by customer service and apparently have to accept two charges before I can even appeal The service seems designed to catch people out probably for profiting so just beware Absolutely disgusting and sick of this country and the legal scams that these corporations and public entities are legally allowed to carry out Do better

Don t bother using tap in tap out

Don t bother using tap in tap out it s a rip off For the second time in only a few weeks I ve been overcharged through no fault of my own I ve tapped in and out but on one of the tap outs after I d already moved on and had heard the tick sound I heard a different rejection sound It s impossible to know if this is related to my card when there are users on both sides of the unit and lots of people getting off I didn t risk tapping again in case it wasn t me as I would then be charged Lo and behold two days later the maximum charge taken from my account This has happened twice now and is just not acceptable There should be a way of checking if your card was accepted or rejected When trying to speak to someone about this the staff are not just unhelpful but positively rude and dismissive

My expereience with Mettolink is a

My expereience with Mettolink is a horrible one filled with dislike to another race from two young lads controllers I boarded a tram on 2 11 23 from Ethihad campus to prestwich and bought zones 2 and 3 tickets When i got to piccadilly station i saw this controller standing outside the tram and quickly alighted to go ask him what tram i needed to take and to show him my ticket if they were tye correct ones He checked my ticket and asked me where i boarded and i told him I said you are missing zone 1 and said you are fined for taking the metrolink without tye right ticket I explained i do not use metros or buses but my car was broken after an attempted theft so i couldn t use it I pleaded to buy the zone that was missing but he just kept calling his other mate to bring the fine and issue one to me They could see my frustration and plea to buy that missing zone telling them i didn t know which ticket to buy I even showed them my work badge to no avail I was heading for a meeting that morning with no car i had to drop off my children at school which meant i was late for class and already in a panicky mood I was issued with a fine and several attempts to appeal this has failed until it has arrived in court and i am being threatned with all manner of threats In a contemporary world like today we still face alot of racism and bias from organisations like this who know they have powers and backing from courts to coerce certain people in the society Will never use metrolink

A moving battery farm that you have to pay for

Severe discomfort for all involved

I would give no stars how come they

I would give no stars how come they done let me on and then set of 90 seconds later proper horrible tube disrespect degrading ice hole open the door if sit there for 1 2 mins obviously disgusting

Unhelpful ticket officer

Absolute scam They give you a penalty fare tell you to not pay until after appeal then charge you more as you not paid Completely unhelpful customer service Impossible to try to get in touch I know I m wasting my time here as Metrolink won t care about their bad review anyway The ticket officer just want to give out fines rather than actually be helpful Since when does a child need to prove they are a child to buy a child ticket And when I try to appeal I got passed from one department to another and at the end was given a email to write to It feels like this is customer service from previous decades Anyway I am wasting my time here

Tram leaves earlier than on electric notice board

Altrincham interchange 2 minutes till next tram leaves NO IT WENT EARLY as I was paying Went to information it s up to the driver if he leaves early I ll send you my bill for my missed dentist appointment

Why do you charge people for not tapping out during weekends

Metrolink has a weekend card that for 6 80 allows you to travel from 6pm Friday to end of service on Sunday night As I knew I needed the tram both Saturday and Sunday I was planning to get one but when I got to the tram stop Saturday the tram was arriving so there was no time to go to the ticket machine and I decided to use the tap-in tap-out option thinking it would be the same To cut a long story short I got charged 8 40 on the Saturday and 4 90 on the Sunday so today Monday I called them to ask why I was told that I incurred in a surcharge because I forgot to tap-out on Saturday night Assuming that they are correct I believe I did tap-out there shouldn t be any charge over 6 80 as for that amount of money you could spend the entire weekend on the tram traveling from one end of the line to the other Moreover I shouldn t have been charged at all for the Sunday trip The customer service employee sounded like a broken record the only thing they kept repeating was that I incurred in a surcharge because according to them I forgot to tap-out wouldn t listen to anything else Too convenient for them to keep those surcharges in place during the weekend and employ parrots as customs care