


Based on authentic user experiences
JR
6733 reviews
N/A
5 months ago
MHA Homewood Care home Leamington Spa - doesn t care enough
This organisation runs care homes including Homewood Care Home in Leamington Spa An elderly family member booked herself in for respite care earlier this summer after a spell in hospital Homewood Care Home charged her just over 1 000 week That is a lot of money and people are entitled to expect a lot in return So what might you get for 1 000 week for respite stay Answer - very hot rooms with windows that can t be opened properly and no air conditioning during the very hot summer some of us have enjoyed but many older people have suffered - a horrible hard small single bed and - bed sores The bed was so small my elderly relative could not turn on her side for fear of falling out so she was forced to lie in more or less the same position for the 2-3 weeks she stayed there When she returned home the District Nurse found she had developed a serious bed sore during her stay at Homewood She has been in hospital with a bed sore ever since caused almost certainly by Homewood s horrible small hard bed she has never had a problem with bed sores before MHA s business model is clearly charge as much as you can get away with and buy the cheapest smallest hardest beds you can find Care home I don t think so FootnoteI tried to post this review on Homewood s review webpage It was rejected It seems Homewood only cares for positive reviews check out the website for yourself - you ll see they only post favourable reviews
Joanne Bairstow
6733 reviews
N/A
5 months ago
I worked for maidment court poole for
I worked for maidment court poole for just over 2 years as a laundry assistant I have worked in care for approximately 13 years as a carer but thought I would try for a different role Big mistake I wouldn t let my dog live there to be honest let alone a relative The majority of staff don t give a dam about the residents policies are a joke everything you see and here is a lie You are asked to do jobs that you haven t been contracted to do it works on the basis of if your face fits and you become a sheep you are okay Manager well don t know where to start with her she is ruled by her senior who spends most of her time outside having a cigarette You report concerns whistleblowing and your made out to be in the wrong Nothing is done or recorded about incidents you have reported The majority of staff are bullies especially the ones who are friend with the manager and senior staff they can get away with all the bad practice that happens Head office is just as bad nothing is done company is just a joke Not in a million years would i let any of my family live there
Neil Webb-Johnson
6733 reviews
N/A
5 months ago
My mother has been a resident at the
My mother has been a resident at the Claybourne Care Home of MHA She had moved there having had a fall at home and suffering a fractured hip as a result I soon became concerned about the care and treatment my mother was receiving at Claybourne and reported this to the CQC whose investigation extended to picking up the phone and telephoning Claybourne resulting in the inevitable whitewash However last week I was sent an e mail by Claybourne telling me my 95 year old mother had an unwitnessed fall at Claybourne the day before and was then in Hospital having been diagnosed as suffering another fractured hip and was awaiting an operation My mother has since had an operation That is the extent of what I have heard from Claybourne and MHA i e one e mail and no explanation as to how their staff at Claybourne came to allow my mother to have an unwitnessed fall Do not send your relative to this care home or any care home run by MHA
Mary Theresa Byrne
6733 reviews
N/A
5 months ago
MHA Montpellier Care Home Middlesbrough
MHA Montpellier Care Home Middlesbrough is one of the most luxury homes I ve visited with high reviews from carehome co uk at 9 8 however only good reviews are accepted by this company with the managers approval It was the worst experience my elderly relative could have expected from neglect abuse a total lack of care the management trustees show a lack of insight into the care and in my case cover up avoid what has clearly happened The MHAs own investigation into Montpellier Manor identified failings from the manager her clique from leaving the home short staffed failing to log accidents incidents to totally missing medicine rounds one senior carer was left to take accountability for 84 residents all vulnerable elderly people who deserve better care many paying upto a thousand pound weekly for the service Do your research visit your relative as often as possible as the CQC carehome reviews can be misleading
Stacey
6733 reviews
N/A
5 months ago
One of the worst organisation and money
One of the worst organisation and money making companies I have ever come across In my view just pure evil I was stopped from visiting an elderly friend who I had been friends with for 20 years He had walked down the corridor to meet me and was stopped and forced to sit down by the Manager of MHA Aldersgate Nuneaton He had bruises on on his hands and arms That was the last time I saw him He sadly passed away The Manager at the MHA Aldersgate spat in my face said she didn t care and called the police to have me removed when all I was doing was visiting a friend in an Independent Formal complaint made to one of the directors This was sent recorded delivery Complaint made to the Manager This was sent recorded delivery Both complaints ignored
TitusWeekes
6733 reviews
N/A
5 months ago
Don t Care Homes
Don t Care Homes more like Money for nothing
gayle potts
6733 reviews
N/A
5 months ago
Mha queens court bottisham
Mha queens court bottisham In all my years in care I have never ever worked in such a toxic environment as Mha queens court The manager has no interest in her residents and leaves the running of the home to her senior staff who are in there 20 s If you don t smoke you won t fit in Bullying is rife as long as the rooms are filled nothing else matters Would never recommend this company or there care homes to anyone be it staff or residents If you value your mental health well being and self worth this is not the place to be
Hanna M
6733 reviews
N/A
5 months ago
Allesley Hall nursing Home
Diabolical experience for my great uncle Staff didn t know what they were doing bar about three staff members and the manager was shocking Complained and things got better for about a week and then went down hill again Once staff knew I had complained they started doing tit for tat I was also advised from the manager that I could be refused to see my great uncle if I didn t follow the rules The rules that were never laid out to me They have no idea about dignity There idea of care is shove them in a room until they die
Jones
6733 reviews
N/A
5 months ago
I d give minus stars if it was possible
Awful corrupt company from Head Office down to Home Managers They breach staffs data protection rights discuss staffs private information in hand overs very personal and private information when raised with head office they cover their managers saying they never said that when the only possible way my data could have been breached was if management leaked said information They financially abuse staff withholding payslips paying less hours that contracted They really are the lowest of the low and I would AVOID any relative of mine ever going in to such a cold hearted corrupt organisation What is laughable is they call themselves a charity charities are meant to help people and care for them when in my experience 9 years experience they cover discrepancies are fine with racist behaviours financially abuse staff and don t follow their own policies regarding medication errors reporting them if they even bother doing that 5 days later A resident could have died in that time My helpful advice for families or staff thinking of joining MHA would be avoid at all costs
Guest
6733 reviews
N/A
5 months ago
MHA Hartcliffe Nursing Home avoid this organisation
This care home is extremely unprofessional underhand unethical and unscrupulous and should be avoided They failed to provide basic care to a elderly and vulnerable adult at a cost of 1300 per week We had 18 months of extremely poor basic care theft coercive behaviour and provided no communication or support to help assist our family during their progressing terminal condition in fact they excluded us completely The senior management team refused to listen take ownership and act appropriately which resulted in the harsh removal of a loved one from their care When the home manager was informed of our decision it was challenged MHA do not want to lose a self funding resident at all costs they further denied there were any issues and were unaware of our complaint On leaving they further refused to hand over 2 weeks worth of time critical medication which is required 4 times per day and ended up causing further safeguarding issues After contacting the GP they were suitably informed to hand the medication over and as a result was taken almost 3 hours late causing further harm and distress The home seemed to think they acted appropriately with this medication and this disgraceful behaviour only reiterates that the decision of removal to a more appropriate care home to avoid further safeguarding concerns