Mheducation Reviews

Do not use for an eBook

After going backwards and forwards for a week on a refund They tell me I have to go look for the refund by a different company

TERRIBLE BOOK TERRIBLE WEBSITE JUST AWFUL

This website and the textbooks are HORRIFIC TOTAL WASTE OF MONEY The book does not give the information needed for the class I spend so much time trying to just load the dang website Customer service is an ABSOLUTE JOKE I gave them a 1 star because negative a million was not an option HATE HATE HATE the website and book don t waste your time or money

I hope you never need a refund

Purchased Connect and ebook for a course I am taking Wrong ISBN was listed on the syllabus and I ended up purchasing the older edition of the book Requested a refund though PayPal and was told it processed on 5 12 24 No communication from McGraw Hill for 2 weeks I had to speak to multiple CSRs AND press them for information Their systems are not interconnected and they will pass the buck requiring the customer to complete all of the leg work Seriously the CSRs will give you an email to contact this person or that person and if you are lucky they will get back to you Finally received a response on 5 24 24 informing me that they were unable to refund my bank wasn t a bank transaction it was PayPal and I was issued a check refund No one communicated this and I was only given this information after I pressed for it and would not take being passed off onto someone else I filed a BBB complaint on 5 24 24 and someone followed up with me on 5 28 24 More or less I was given the same story I received on 5 24 I was informed yet again a check refund was issued and processed Again they continue to blame my bank and PayPal They did not communicate at all with PayPal and want to place the blame on me for opening a dispute My issue is had I not filed a BBB complaint I would not have found out any information and they would have continued to leave me in limbo Of course they see no problem with this and do not believe I have been inconvenienced at all I had to repurchase what I needed and I still do not have my refund No one at McGraw Hill offered to extend my trial access until 5 28 24 AFTER they received the BBB compliant and I had already purchased what I needed According to them they offered that as a courtesy On 6 4 24 after asking and attempting to come up with different solutions instead of continuing to wait for a check I was informed they processed and mailed the check I was told on 5 24 5 28 it was processed I was under the impression due to lack of communication and details that the check was mailed on 5 24 24 I was also told I should receive the refund within the week Shocking it is now 6 10 and I still have nothing To make matters more frustrating I have no tracking or carrier information for this check All they can tell me is I should have it within 1-2 weeks I followed up on the afternoon of 6 10 to ask for an update Of course they have no information I was also informed today that they had to wait for the dispute to close with PayPal to restart the refund process The dispute was closed on 5 24 24 and yet they mailed the check on 6 4 24 -- almost a 2 week wait Allegedly the resolutions team had to inform the credit card team I still had not received a refund Since their systems are not connected they have to communicate this issue I would have thought someone in accounting or on the credit card team would have noticed an open line I guess not I continue to wait for my refund and it has been 30 days since I purchased the older edition of the book and 28 days since they stated they began the refund process It has been over 2 weeks since the dispute with PayPal has been closed and all they can say is keep waiting another 1-2 weeks It is easy for them to say We re sorry and a resolution is coming It s not their money why would they care What is the most frustrating thing about this situation is the fact I have had to press for communication and ask almost daily for an update I asked if they could issue a stop pay on the check and credit my card for the repurchase No I asked if they could refund my card and issue a store credit for the second purchase Nope My option is to continue to wait because their systems are not connected they don t communicate with the customer and if you open a dispute you have to wait until its closed for them to move forward When you speak to CSRs on live chat they do not have the tools to connect you to the appropriate department They give you an email address and the customer has to do the leg work They also cannot see if something has refunded or give you the status of the refund According to McGraw Hill it is for security reasons While I understand and appreciate that why staff a live chat desk if they can t help or provide information Good luck finding any contact information on their website or on social media I am convinced it is that way for a reason as they do not want to deal with customer service issues Look at their BBB reviews trustpilot and reddit A lot of students have issues with them It should not have taken me going to the BBB to find out information I have never dealt with such an unprofessional company that can t process a refund in a timely manor They love to play the blame game in what universe is it ok to wait over a month for 150 refund

You will have to buy the hard copy book

You will have to buy the hard copy book as well as this ebook The ebook wont open 90 99 of the time so it is completely useless but a great way to get another 80 out of me Support only says to make sure the popup blocker is off Mine is and I still cant open the book Pretty important piece to a PSY class

Course work is trash

I am constantly having issues with my accounting homework through this place It is not worth the money when it performs like a poorly constructed demo Pieces of information are constantly being omitted making it difficult to understand on top of the weird way the questions are asked making it nearly impossible to understand or answer correctly when you do understand the material It also has multiple contradicting instructions It s like they threw the course together in a day

I absolutely dispose EVERYTHInG about

I absolutely despise EVERYTHInG about McGraw Hill I could go on for hours I wish more people would speak up so teachers would stop using their products Every student I ve asked also struggles with all aspects of their material Even their customer support is crap I wish I could give a ZERO star rating I hope the company fails and goes bankrupt because they are so bad at what they do it is shocking I do not learn All I do is complain and struggle through homework because their platform does not assist when a student is stuck I hate the feeling that their courses make me experience It is ugly and negative Pure frustration Makes me want to set something on fire I hate hate hate any class using their text Connect and want to die

consistently negative experiences from

consistently negative experiences from the customer service team at McGraw Hill I ve had to call on several occasions for different issues all relating to their extremely unforgiving UI and purchase formats Every representative I have spoken to sounds like they hate their life Unhelpful rude and will disconnect at the drop of a hat Let alone McGraw Hill s actual platform is pretty terrible and overpriced too

Stupidly unnecessary

It takes way too long questions are too hard and the stupid idiotic auto knowledge checks absolutely sucks 0 10 just becasue of the knowledge check

McGraw Hill Connect is the opposite of user friendly

This company is very proud of themselves I m taking Spanish 101 online and their textbook plays a major role in my class I ll list my complaints one by one When you check your work during a practice assignment it doesn t tell you the right answer until you already turned it in Such a waste of time It doesn t tell you why you re wrong either Tests use words I ve never even seen before The speaking portions are way too fast and complicated I m just learning basic words and they re reading off entire paragraphs There s no option to slow it down or view subtitles It s so overpriced Their software is garbage I hate this company and I loathe anyone else who has a class even remotely associated with McGraw Hill I hope they go out of business