Buy Women s Shoes Online In-Store Midas Shoes
Based on authentic user experiences
Kat Wayward
6727 reviews
N/A
6 months ago
Customer service experience is awful
Customer service experience is awful Live chat bot marks queries as resolved before they are answered by a human causing unnecessary delays and an incredibly inconvenient shopping experience Ordered two pairs of shoes One arrived quickly but the second pair wasn t even picked up at the warehouse leaving me a week to find a replacement shoe for an important event when I ordered to ensure I d have two weeks to break them in When contacting customer service my concerns were initially brushed off and I had to press to insist it was actioned Yet it still took a further two days to have the answer that no I won t get my shoes in time Will be refunding the other shoes that did arrive Too bad they weren t the shoes I needed and were supposed to be a treat for myself but they re no longer going to bring joy Just be reminded of this incredibly frustrating experience