Midland Domestic Services
Based on authentic user experiences
Ann-Marie Lucas
6734 reviews
N/A
8 months ago
Cowboy Engineer
The man showed ID only after he showed his incompetence and I asked for it however it was not a proper gas safe ID with the yellow triangle and hologram logo and the back didn t show his qualification He claimed that gurgling and air in pipes is fine and denied he said that on the 2nd visit he left me with 2 leaking radiators ripped out a piece of my boiler cupboard wall and claimed it was on the burner the 2nd callout he ripped another piece of wall off but as he was being watched clearly decided against that diagnosis this time He couldn t tell me why my radiators were leaking he ignored the fact the boiler was switching on and off and banging as he was too busy on his phone When I said the boiler was unsafe he had no re-assurance that it was safe so either he knew it was not safe or he is not qualified to comment He also trespassed as he just entered the house and proceeded to switch the boiler on before I even knew he was at the door and he did not acknowledge me except to tell me that I was wrong about how the boiler I have used for the last 7 years works He didn t even tell me who the other person he had with him was This is the most unprofessional gas safe engineer I have ever come across and it seems that he wasn t even employed by the lettings agent
Gareth
6734 reviews
N/A
8 months ago
Awful Response to Negative Feedback
I am a customer service professional and thus have knowledge and experience with the appropriate ways to respond to negative feedback Unfortunately having already received negative feedback this company chose to address this by attacking the initial respondent rather than trying to address the issues Perhaps they have had little in the way of negative feedback and consequently lack experience in this area However after some 15 years of dealing with the company with positive experiences particularly with Carl my in-laws employed the company all in good faith Unfortunately the engineer on site was not Carl The senior engineer that did attend site caused damage to the property undertook additional plumbing work that didn t appear to be warranted with no explanation as to why this was needed and caused mess damage and emotional distress The concern was that this individual who is clearly an employee of the company is going to erode away the previously good name of the company Rather than listening to the complaint and investigating the issue the response was to demand that all future correspondence be conducted via a solicitor All that was required was to record the complaint and agree to investigate the issue If this had been done then this would have not gone any further The damage to the washing machine the cupboards due to drilling through the wall to the rear the flooring and the excessive mess caused was unacceptable Collectively we have no interest in seeking financial restitution nor pursuing the issue further as it is deemed to be distressing and consequently not worthwhile But if the company will not deal with a negative responses in a proactive manner then sadly they earn the one star And not caring that their employees fail to offer good customer service and do not respect customer s property whilst undertaking work we are saddened that the previous excellent reputation of the company is being eroded We will not be using the company in the future as a consequence of the response we received This could have been handled a lot better The responses were unacceptable
Martin Saunders
6734 reviews
N/A
8 months ago
Fantastic service from these guys the
Fantastic service from these guys the second time I ve had work done by them in last few years always pleasant and tidy up once they ve finished