Midoc Reviews

Terrible processes and customer service

We used the service as our child needed a medical certificate to resit VCE SAC and was sick on the day On the day we ordered a certificate from MIDOCThey took our money sent a receipt and we waited for the certificate They claim they called us - they left no messages no email - nothing My wife called them and they said they rejected our request as needed more info - again no notification via email We said we would provide the info now and they advised they could no longer backdate the certificate - which is ridiculous because it was a process error that caused the issue So now we have to find someone else and hope he gets to re sit the SAC Incredibly unhelpful staff - i would not recommend this serviceBased on the utterly misleading response from midoc here is the original email contents in full My wife is too diplomatic - so let me tell you what we really think You did not leave any messages on any phone in the days of scammers no one answer private phone calls and certainly never call back if no message is left My son WHO WAS SICK missed a VCE test and needs this certificate to enable him to sit it tomorrow So you are responsible for that not happening because your processes are a failure You re a disgrace of a business and I will certainly be telling everyone about it Ill be making sure that I generate a number of very negative reviews of your service You deserve to go out of business The response from midoc to my email was to insist they were not at fault That they didn t cause my son to mis his exam which was never stated and to claim they had contacted us Which they had not other than a support response to my email above To insinuate this was about drugs of dependence or threats to staff is completely misleading

Speedy fast

Speedy fast Great service Didn t need a go consultation Took about 2 minutes Very fast

Seen a Doctor here last Sunday

Seen a Doctor here last Sunday He was absolutely brilliant so helpful and brilliant advice Thank you so much

Great really good

Great really good Employer installed on midoc on all work devices Certificate is instant Very fast and 24 7

I love this

I love this Got my certificate in minutes The dashboard is also great as I can download my certs any time from there The script feature also was very fast and very professional great team and really like the vibe Midoc also followed up after my sick leave to check if I was ok so great support

Very straight-forward and smooth process great doctor

Very straight-forward and smooth process I missed a phone call from them because I live in an area with very bad phone reception I called back about 20 minutes later and was put on the phone with Dr Wheaton instantly who asked me a few questions and was super nice Right after they emailed me the certificate They probably needed to call me because I was requesting quite a few days for COVID so if you re wanting a certificate for multiple days make sure you put in the right phone number and keep your phone nearby They send you a text message to let you know that they will call in the next 15 minutes