


Based on authentic user experiences
Laurel Sullivan
6730 reviews
N/A
10 months ago
Bad CS outrageous to return Goodluck w refund
Had I known it would cost me 30 to return the boots I wouldn t have ordered them It took a week to get them They had a few scratches when I received them but I didn t care because I knew they would get wrecked the 1st time I wore them to work But after 20 minutes in my house I didn t like them And for 265 I felt they were cheaply made After sending a bunch of pictures they said send them back but a week later they showed up at my house saying they weren t resealable BULL So many emails back and forth I finally spoke to a manager who said the insurance team said they were worn on the sole they weren t not even mentioning the scuffs that were already there as an issue How come the insurance team felt it was ok to sell me boots with scuffs Isn t the point of having insurance to cover them in case boots are a loss This is the worst experience I ve ever had with a company Don t order online from them And 30 to return boots is ridiculous
David Gilbert Trott
6730 reviews
N/A
10 months ago
Don t believe the return policy
Don t believe the return policy Don t buy from here Got a horrible pair of shoes for 200 bucks and can t return them Bought thorogood boots because the were usa made but they were horrible My feet hurt for 3 days after trying to wear them I called customer service and was told to send back at my expense so I did only to have them mailed back to me They said there was nothing wrong and there was a scuff on the heal Been buying from here for years never had to return anything the one time I do this is how your treated Don t do it Buy local so there s no hassle lime this
Mike Arnold
6730 reviews
N/A
10 months ago
Not really free return
If the boots dont fit you can return one time If they dont fit second time you are paying 40 bucks to return If I would have bought from Amazon I can return no hassle and no cost to me So why take the chance with midwest I ordered my size in Throughgood whether proof boots and they were extremally tight should not be my fault
Ruben
6730 reviews
N/A
10 months ago
Returned a pair of boots that sole
Returned a pair of boots that sole started falling off in a week and they told me wear and tear no return idk how you wear and tear a steel toe boot in a week but apparently they knew more of what I did than me cause that s there job apparently there not too good at there job
Ryan Woltering
6730 reviews
N/A
10 months ago
I d give a zero bought 400 boots
I d give a zero bought 400 boots Paid 50 for next day on a Monday for a job interview apparently next day means a week after you order them They mostly sell Chinese terribly made boots in the case you order American made boots at a severely hefty price they can t even get their stuff together to ship themOut for 50 for 24 hour delivery they can t even ship them 4 days after you paid for a 24 hour delivery They then expect you the customer to contact their shipper ups with tracking numbers that are incorrect and they won t even make the slightest effort to make anything go as per the order you made dumped 4-500 They don t care about customers they push you into a maddening fight with ups They do not care how much you spent what you paid for and could care less the expectation of even reasonable service I would say stay far far away from them They have no interest in performing for even customers that spent large sums of money They re absolutely worthless expect to be lied to expect to be hung up on expect to expect terrible service If I was buying some Italian high heels at half a k I d receive at least some service They re a co That doesn t value customers and doesn t give a crap what u paid and what their contractional obligations are Avoid themLike the plague
James Pike
6730 reviews
N/A
10 months ago
I returned boots in new condition with
I returned boots in new condition with the damaged box i recirved them in and was told they had a scuff on them Horrible customer service Do not buy from midwest boots
Kevin
6730 reviews
N/A
10 months ago
They lie about return policy
They lie about return policy Had to spend over 40 to return boots that killed my feet Then they wouldn t return my emails or phone calls Finally after numerous attempts find out they won t do anything for me because I wore them for a few hours Biggest rip off in the boot world
Mike Bilderback
6730 reviews
N/A
10 months ago
Hass boots have defective stitching
It s not Midwest Boots it s these Hass boots I bought from them In a year s time these 200 boots came unstitched they literally unraveled I work in a trade with lost of sparks and heat these office boots they sell called Hass do not perform
Baldassare Lentini
6730 reviews
N/A
10 months ago
They don t accept returns
They don t accept returns be aware better off going to a store or order from Amazon other wise once you buy and they don t fit or not comfortable your sh t out of luck
Sue
6730 reviews
N/A
10 months ago
We ordered size 7 boots they sent size 17
We ordered size 7 boots but inside the box is a pair of size 17 boot Called the company and was promised a shipping label Still don t have the label Very poor customer service I was told the label would be sent by noon Called them and was told the label would be sent by 4 PM Still don t have label the next day and checked spam They don t even care that they messed up I think they are a bogus company Would never order again The 800 customer service number will only help you order - - they don t help with any issues They won t send the correct boots until we send the wrong boots back