Mikesdivestore Reviews

Excellent Dealer

I have used Mike s Dive Store a number of times and have always had good results whether just a quick despatch of an item or really helpful advice over the phone The latest occasion was a deal sealer on future purchases I purchased a Tovatec torch at the end of last year used it 4 times in Stoney early this year and took it with me to Australia where unfortunately the lens failed On return to UK now in lockdown I spoke by email to the store and returned the torch to them It was forwarded promptly to Tovatec who agreed a replacement which Mike s promptly despatched to me Well done Mike s

I am very loyal to Mike s Dive Store

I am very loyal to Mike s Dive Store I know I can count on them to help if anything goes wrong with my order It is very difficult to reliably get dive gear to Mexico and Mike s always delivers I had trouble with my delivery DHL said it was lost and Nish contacted DHL to help find my package After it was delivered I had a problem with a piece of gear no fault of Mike s Nish came through for me again and worked with the manufacturer to provide a satisfactory solution Customer service like this will keep me coming back to Mike s Thank you Nish

Excellent service

Well where do I start The service I have received from Jenna has been nothing short of fantastic From the start to finish of my purchase which was a complex order with very specific prescription requirements the help and assistance I have received has been second to none and she has gone above and beyond to ensure my new dive mask will be perfect for my requirements Everyone I Have dealt with from the store has been amazing but I just wanted to highlight Jenna as being extremely friendly helpful and knowledgeable I cannot recommend the business enough for anything dive or snorkel related 5

Service and advice first class

Contacted mikes for some advice as I haven t been diving for a few years After speaking with them and putting a quote together for me I ordered diving equipment bcd regs etc The service had been first class and prices and delivery has been amazing would highly recommend

1 2k worth of gear - great service

Recently ordered circa 1 2k worth of kit - although one piece was out of stock they did have it in the store and Denise was fantastic with helping me along the way As a new diver I got all the advice I was looking for and personally it was an enjoyable experience - Denise is knowledgeable on the gear and makes good recommendations even for some of my simpler questions I ll be using them again

Excellent customer service

My regs were collected by a courier for servicing by Mikes Dive Store but were lost in transit by the courier Clinton and the team have been absolutely amazing at managing this situation even though it wasn t their fault the regs were lost I cannot thank you enough for resolving this situation i didnt think this kind of customer service still existed Thanks for sorting it and with such tenacity and great communication Happy Christmas to you all

Excellent service Knowledgeable not pushy

It was time to upgrade my old Aladdin Pro so I stopped in at Mike s and was shown all the Suuntos and the Shearwater no pushyness or upsell just an explanation of the features on each one Bought the Shearwater which was definitely the best choice for me Also bought some Fourth Element thermal wear for a friend that I was taking to India cheaper than direct and with the option to try on in store the return was hassle-free when it didn t suit my friend

Superb service and prices

Superb service and prices Shopped online Thursday AM selected a couple of items with standard delivery and they arrived the next day Their shop in London is a wonderful place to visit as its full of equipment and the staff really know what they are talking about and are happy to help

Waterproof W50 Women s Wetsuit

I ordered a Waterproof W50 5mm thick womens wetsuit online with the excellent advice on size given by Jenna at Mikes s Dive Store The wetsuit fits perfectly I ordered a Large for my normal dress size of 14 and my 5 7 height The wetsuit was delivered promptly in 2 days via Royal Mail I did pay a little extra for the 2 day delivery as I wanted to make I was going to be at home to receive it The wetsuit is very comfortable and pretty and I can t wait to try it out