Milanicosmetics Reviews

Worst company ever

Worst company ever This must be a joke or something I placed my order on the 2nd of December now it s the 19th and I haven t received any updates I wrote an email to the customer service team 4 days ago and still no reply I want a full refund I am highly disappointed and disgusted by how you take peoples money and just disappear

Definitely a scam

Definitely a scam do not give this company any money Stay away

Ordered and no dispatch for over 2

Ordered and no dispatch for over 2 weeks emailed customer service multiple times with no response Just keep getting automated emails with promise of a response and it s been days and days now

Milani has gone down hill

Milani has gone down hill Great eyeliner but customer service is terrible and won t help me after several attempts to get my order Placed order Jan 14 Never got package Tracking only says pre-shipment They then said they d send a replacement I asked for the tracking number for the replacement order and it s been over a week and no one is answering me now I ve sent 3 more messages and no response My next move is to contact my credit card I m waiting one more day

I never got my order

I paid for an order on 1 14 25 and have never received the order I received a tracking number but USPS stated that they were still waiting for the package I don t even believe Milani sent my order out to be delivered to me It has been over a month and I have not received my order I have contacted Milani s customer service and no response

I bought Conceal Perfect Blur Out

I bought Conceal Perfect Blur Out Smoothing Primer 1 on the 20th of January as a gift As for the processing order they say it takes 2 3 days to prepare and dispatch which can take around a week Fair enough What is not okay from this company is to send you a completely useless link as every time I click it it keeps saying the order is not valid or does not exist Not only do they take your money but they also keep customers in the dark The customer buys for a pretty bad business so keeping them informed is not that hard I emailed them regarding this issue on the 6th of February and they replied on the 11th with a new tracking number and it worked this time I received the item on the 15th of February despite being in the UK and sending it from Los Angeles it does not seem to take too long to reach the buyer The business keeps the money and they take their sweet time to send it that is the only issue with them I do not care if it takes 1 2 or 6 weeks keep your customer aware of any delays Work on your customer service skills

Carol Akinyi and Sophy Arunda are Horrible

NEVER ORDER ONLINE AND DO NOT EXPECT ANY CUSTOMER CARE FROM Carol Akinyi or Sophy Arunda When I tell you they got me with a 20 off deal I applied it to my order waited a week for it they sent the wrong shade of one of the products It took a week for their customer care team Carol Akinyi to respond and when she did she asked for info using internal jargon I don t work there aside from my order information the correct shade listed on the order sheet sent also showing on your website what else could you need from me in much kinder words I asked these questions and sent my reply Jan 18 Imagine my surprise when on Feb 15th Sophy Arunda responds to that email stating We having heard from you in a while let us know if you have any questions I immediately replied ARE YOU KIDDING I RESPONDED JAN 18th Please see the email thread Today they have sent a survey Take my money no matter what I actually wanted

Product never showed up - customer service never replied

Sadly this has to be a one star Ordered from the website but it never showed up Paid 5 for delivery as well Contacted customer service they initially responded but have now gone silent Lost about 22 glad it wasn t more So be cautious using their website as it won t turn up and customer service won t respond to you