Milkracing Reviews

Do not buy

Took OVER 2months from order date to receive customer service from Alexa is non existent and won t listen to anything I said No explanation on why it took so long or any apologies for it Would never buy or reccomend to anyone and will make an effort to sway them away from milk racing products

Very disappointing

Very disappointing They had issues With the payment and didnt shipped my Order till the Money was on their Account First they said i had to Pay again but i said no because the Money got Away From my Bank without problems Customer Support told me That they will Start proceeding my Order if i send a Proof of payment I did but they waited any way Till they had the Money That Took 3 Weeks Told them to change something in the Order they Said its no Problem but i Must Take a peg Spacer because they dont refund Money Order Came without the change That i wanted Product Quality is ok The Answer they gave here is simply a LIE Thats NOT TRUE I did never recieved that E-Mail or the right Product

I wouldn t come back

Customer service is absolutely nonexistent All they send are automated emails and shipping time is not true to their website Will be at least a month after they say I ordered my custom warp9s at the same time and they have been on my bike for months now

Customer service is TERRIBLE

Customer service is TERRIBLE I ve been contacting them for over a week regarding my order which is a week late with no updates they send me an email stating the order is delayed I paid for the expedited shipping to have the order before a trip to no avail I like their products but for the horrible customer service I ll be taking my business to Warp9 in the future even if it is a bit more expensive At least I ll have my orders delivered on time and they are responsive to inquiries

What a customer support nightmare

What a customer support nightmare I ordered a seat drop kit and paid for expedited shipping It arrived 8wks later not 2wks I only got automated emails of the delays No phone number available to call They only allow email communication When I finally got the seat drop it didn t fit the bike Customer technical phone support None Had to send an email and have been getting response our technical customer support person is on sick leave Time to return this We will see how THAT goes

I purchased a rear sprocket February 3

I purchased a rear sprocket February 3 Today april 11 and still haven t received the sprocket Last update was march 22 processing components

Ordered custom wheel set for my son to

Ordered custom wheel set for my son to participate in a charity ride Shipping April 8th-15th now may 3rd and nothing Emailed numerous times just keep being told at colouring stage and processing Really sad and let down by the company And still no email reply days later

UPDATED I ordered two wheelsets on february

I ordered two wheelsets on february 14th the working process supposed to take 3 weeks the first set was shipped on April 22th Now - after another month - I m still waiting for the second wheelset but the worst thing is that I wrote several times to have updates and the only answer is Hello Thank you for reaching out We are happy to inform you that we received your email Our team is receiving your query We are committed to reply as soon as possible We appreciate your trust and patience Best regards Milk Racing Team This is an auto-generated email I m really frustrated a lot of patience but now the jar is full If the situation will not take a turn in few days I ll ask for refund and I will update this review Here the answer i received after this Review On May 20 2024 at 9 42 58 AM UTC Milk Racing wrote Hello Marco Thank you for getting back to me I genuinely understand your frustration with this situation and am committed to solving it on your behalf Firstly I apologize for the stress and inconvenience we have caused Please note that this was never our intention and customer happiness has always been our primary goal Our supplier caused the unfortunate delay and I can assure you that we took steps to investigate this situation further so the consequences would be drawn Our supplier claims we should gather all the parts by this week As soon as we get them we will ship your order and provide you with the tracking link I truly believe one day we will get your trust back and I hope we can serve you better in the future In case you ever decide to order from us again please use this code for a 15 discount COM15 I have also added to your order spare inner tubes as a gift Once again please accept our heartfelt apologies for any inconvenience caused We value you as a customer and are committed to making things right for you If you have any further questions feel free to respond to this email I am here to assist you and will do my best to ensure your experience with Milk Racing remains positive We truly appreciate your patience and understanding during this time Best Regards Alexa BielakMilk Racing Customer Support Now after another two weeks no more news I asked for refund on 30th may but they didn t process my request Next step will probably be will be a legal assistance