Millracegardencentre Reviews

Sold a pre used broken item

Purchased a Lemax product and when i unboxed it at home it was either previously sold or an ex display It had stains on it and the figures showed they d been used before However it did not work with batteries or adapter So i when phoning the store a member of staff talking to his manager said all I can do is bring it back to the store for a refund I live 50 minutes drive away Even though they do online shopping I m not allowed to post it Plus would get nothing for the time diesel of returning a pre used broken product I asked to speak to the person passing messages but they were too busy So i left my mobile number and was told he might phone me not will but might So I either spend the near equivalent of the product to return it or just throw it away Extremely poor customer service

What happened to communication

Ordered a Christmas tree and was expecting it to arrive any day now Unfortunately I have just received a refund for said tree without the courtesy of any communication from this company as to why I won t be receiving it Awful service I will not shop with them again

We went into the restaurant and placed

We went into the restaurant and placed an order for 2 small breakfasts the place was empty apart from 5 other people already seated ordered at 9 48am our drinks were brought out 5 mins later waited for 32 mins no food asked a waitress about our order she went to check in the kitchen came back and said it ll be 2 mins 14mins later the food arrived by this time the place was packed people had come and gone by this time the couple behind us ordered the double breakfasts and got it within 15 mins No apology from anyone just left sitting there the lady who originally served us kept looking over whilst we waited Very poor service on the flip side when the food arrived it was very nice I had to give one star I would have given none if I had the choice

Overpriced

Really disappointing Not worth a visit better garden centres around the area The Kingfisher restaurant slow service awful food dirty and over priced The Planteria lots of neglected and dead plants left on benches no one seems to really know much about the plants they are selling and once again everything is overpriced and of poor standard Christmas Dec 22 A poor display and massively overpriced for the tacky decorations on offer The place has massively gone downhill I d hazzard a guess its down to poor management Its really not worth a visit unless you are looking to go into Swallow Aquatics which is well run by very knowledgeable and helpful staff

My husband and I went to lunch with two

My husband and I went to lunch with two friends yesterday to this Garden Centre We ordered our food and had to wait for 45 minutes It wasn t that busy when we were still waiting When it arrived it was absolutely awful I ordered steak pie and chips I didn t fancy anything else on the menu and the plate was 3 4 full of chips with a bit of overcooked soggy pastry with some chicken inside No point saying I had the wrong pie because we might still be there now waiting for it The chicken was sparse with a horrible white sauce inside There was no presentation and it had just been chucked on the plate You eat with your eyes first and this was not something you wanted to look at I had already asked if the pie was shortcrust and told it was It was not anything like pastry which I have eaten before I left most of it Our friends had ham egg and chips and the ham was pre-packed ham that you would buy in a supermarket to put in a sandwich My friend had to take pieces of fat off Normally it would be ham carved off the bone It looked totally unappetising My husband had an all day breakfast which he said was ok but all in all it was quite expensive You don t mind if the food is good or how much it costs but not when it s just horrible Just 1 meal which was ok out of 4 I asked a man who was on another table what his pie was like as he had the same as me This was when we were walking out and we saw him He said overcooked stodgy and dry so I knew it wasn t me being overly fussy On the positive side the staff were very friendly and there is a nice gift shop there We would never go and eat there again though If there was a choice of giving them no STARS we would

On Sunday i went with my 85 year old

On Sunday i went with my 85 year old mum to the garden centre We were looking at the outdoor plants in the aisles At the bottom of each of the aisles there are wooden boxes which apparently are there to cover up the pipes that stick out from the concrete If you are looking up the aisles you wouldn t notice them and my mum didn t and subsequently tripped Thankfully I was next to her and she didnt fall but did sustain bruising to her lower leg I did raise this and the lady at the till was very sympathetic unfortunately the more senior person appeared entirely unconcerned I have subsequently raised it by phone but again got a very dismissive response My concern is that because of the low level of the boxes this is a trip hazard for customers

Garden brolley not fit for purpose

I contacted regarding a garden brolley not fit for purpose received unsatisfactory response

Keep out the cafe

The kitchen has run out of half of the menu the tables are dirty and covered with dirty plates the staff are rushed off their feet with no organisation and didn t know where the high chairs are My partner found one in seconds which she then had to clean and the staff have swept a pile of rubbish and left it there on the floor The food is unedable The eggs are burnt at the bottom but raw on top the tomatoes are unripe and warm beans are cold bacon is burned They Even run out of cream for the hot chocolate No one asked how the meal is and no one seemed to care about the customer Won t be eating here again

What a shame

Visited Mill Race our local garden centre today on route home from Colchester for a coffee and cake No free tables many littered with dirty plates and cups All needed a wipe and the floor was dirty We waited at the counter to order in the hope that a table would become free After 10 minutes of not being acknowledged we decided to leave All staff were busy we witnessed one drop a stack of trays on the floor and kick them into place with with her foot no cleaning What has happened to Mill Race this was always a lovely place for a wander and light lunch very disappointed