Mindmeister Reviews

Beware of unclear renewal practices

Their absurd subscription model is designed to exploit clients They talk about a monthly price per user but there s no monthly plan There is an annual and a 6-month plan only 14 days before renewal they sent me an email saying the new monthly rate was USD 4 49 I ignored it because I had the 6-month plan On renewal I noted my bill had increased by over 50 I raised my concerns on their platform but it was like they don t have a customer service team handling complaints from personal users Furthermore there was no option to remove my card from the payment options DO NOT SUBSCRIBE TO ANY OF THEIR PAID PLANS Mindmeister conduct is unethical

My work is held hostage for money

After closing the account the subscription fee was debited from my card which went from 30 to 42 I complained and did not receive a refund as the company indicates that they do not issue refunds and that I should have canceled the subscription The answer came after almost 30 days A small trap for those who don t want to renew done in the worst possible way which is leading to deception

Terrible experience

The MindMeister app was presented to me in the Teams platform and seemed to me to be a free add on I tried it and liked the application and developed a large map When i tried to make a new map in another project I was informed that three maps was the limit for the basic and free plan Fair enough i thought I will stick to my first and only map and not make any others However when i this week went to open my first map i now find that it is behind a paywall My work is held hostage for money

This company charged me twice and won t

Whenever you ask them for help they start with Thank you Thank you Thank you for contacting ussssss they always end with unfortunately

Terrible Subscription Policy

This company charged me twice and won t refund my payments they ve been a few weeks now and they keep saying that someone else will take care of my refund If they refund 240 and cancel my account that would make me happy

Their policy is not about the customer

I used MindMeister for a week forgot to cancel the auto-renewal and was charged for a full year Despite reaching out to their customer service and explaining my minimal use and oversight they strictly adhered to their policy with no flexibility for a refund This experience left me feeling undervalued as a customer Therefore I m giving MindMeister a 1-star rating for their inflexible approach and lack of consideration for individual circumstances Caution advised if you re considering their services

They auto renew with no notification

Their policy is not about the customer its about taking your money Like most here their product doesn t actually get used and people forget about it Then they charge you for another year You tell them you have not used it and will not use it but they dont care about the customer Do not use their software

scam scam scam no customer service

They auto renew with no notification They then ghost you on their billing customer support AVOID There are better products out there too