Minifigco Reviews

Great product Horrible customer service

Awesome product horrible customer service I ordered a figure and it never came in All the while I attempted email communication twice with the seller to figure something out Never responded I then requested a PayPal refund Thankfully I paid through PayPal and received this in response from them 16 days is not three plus weeks perhaps it s not too hard to look at the date once and a while No contact from you has been received Order is shipped no refunds I had to report a higher claim to PayPal I really want to support this business It s an awesome product that I want to start a mini historical collection of But when I get no communication degraded and un-professional responses like this what am I left to do If you order from them use PayPal Goodluck It s pretty sad when that s the reply you get from the company The pandemic has yet to effect any of my purchases from other companies Borderline pathetic excuse honestly Let s try something better

Poor customer service

Poor customer service I purchased items from them in May 11th by the 17th I received a notification that it had shipped Checked tracking and it said the label had been recorded Fast forward to June 3rd still no update on tracking I reached out on Instagram to see what was going on They ended up reading my message last week and chose to ignore me I sent an email as well and never heard a thing I got tired of seeing their stories of them bragging about new merch drops and of people thanking them for their orders so I did my own thanks minifigco story in which I posted a screenshot of my ignored message Funny how they can post about new products but can t manage to take a package to USPS in 27 days Ended up getting a refund and blacklisted from the company but it was SO WORTH IT TMC is a Terrible company who apparently doesn t care about good customer service Never dealing with these people again

Seller doesn t do refunds

Placed an order and an item was missing They gave me credits to spent on their store I asked for a refund instead and it was denied multiple times I have never not had a refund if the seller did not provide the product or service that I bought Customers should be able to choose whether they want credits or a full refund

Failed Commission

Commissions took an unacceptable amount of time Delivered misprinted products several time Poor communication throughout the entire experience with a failed end result I can t even use Edit After reaching out to me through Instagram messages he threatened to sell private designs for public use and insulted me instead of having a conversation about the wrong that was done

Order came with missing items

Placed an order and it came without a few items Emailed the company a few times to claim the missing items and It never replied Customer service is rubbish Edit The shipment status for my order still says Your order is confirmedWe ve accepted your order and we re getting it ready Come back to this page for updates on your shipment status It was placed 10 month ago The fact that now the owner decides to reply through Trustpilot and still not via email goes to show how good their customer service is Edit 2 Grow up and care for your customers

Over 2 months and they haven t shipped

Over 2 months and they haven t shipped the figure and won t provide a refund Owner is rude also in emails Had to go through paypal resolution just to get refund Even after all that they still spam me with texts about ordering again

Made an order for a large amount

Made an order for a large amount As a result an empty box came I thought I could solve this problem and made another order but my second order was never sent I believe that these are thieves and scammers They do not fulfill their obligations to send orders and do not return money These villains have a place in prison

Company berates individual person

I posted a simple comment on their Instagram stating that the price of something was too expensive for what it was Every person that replied to me was supporting me but the minifig co berated me and talked down to me and again the people replying to my comment were saying that a company shouldn t talk to a customer in they way they did to me As an added measure the page decided to block me How professional I was going to fill an order that would ve been worth 200 as it was coming up to Christmas but as a result of their harassment I took my business somewhere else I implore people not to waster their time on this excuse for a company edit I was not trolling their page I simply stated that something seemed a bit too expensive and they told me to get a better job etc and i have the screenshots to prove it edit 2 I wasnt able to log into this account for 7 months and I haven t forgotten what you said to me Nice try though minifigco the screenshots don t lie