Minisforum Reviews

You will die of old age before they

You will die of old age before they move along with their warranty

Wow what an utterly terrible experience - do not buy from Minisforum UK

Update 21st April 2025 - That s right folks situation is still on going Here is the current update My returned item is still waiting at the Parcelforce pickup point they gave me as the return address has been for over a week They have finally refunded me the 28 57 for the customs charge via PayPal but that has included a 1 70 Paypal fee so I actually got 26 87 Thanks Minisforum for another mess up As for the actual refund of my item they are awaiting the money to be transfered and then will refund me whatever that means I guess their parent company needs to send them the money to then send to me I am sure that will also have a PayPal fee I ll update this again in due course Update 9th April 2025 - I managed to convince Parcel force to delivery the item amazingly So now I am on to the pain of a return THEY STILL have not refund my CUSTOMS fee on delivery as they said they would - they keep ignoring me when I asked and email once a day max if at all They are asking me to return the item to Consignee MG YousafAddress 33 Charles Avenue Beeston Lenton Abbey NottinghamZip code NG9 2SHWhich if you check Google maps is a random house in England with no associated business they also say I will get a refund once it returns to our warehouse which I believe is going to be Germany I have no hope of this actually arriving with them Their email also says once we receive your item we will send a replacement despite there now being 70 email where I have said in every one that I want a refund Honestly I d rather jump off a cliff than deal with these people Update 7th April 2025 - Still no item delivered still no refund an example of their email this morning Thank you for your letter We apologise for not replying to you in time Sincerely hope that we can have a friendly negotiation via email Please be assured that we will definitely refund for you Your refund is in progress with us Update 3rd April 2025 - Their customer service team have asked for my address multiple times my customs invoice twice so they aren t really reading my emails They have finally admitted they put an incomplete address on the shipping label at least However they have told me that I will not recieve a refund until DHL Shipping co do an automatic return to sender - this could take literally months so I will be without my money because of Minisforum mistake for a long time Furthermore they just asked me to call the shipping company to ask them to return the item to sender they are asking me to do their job for them lol and I can t because as far as they are concerned I am not the rightful recipient of the parcel due to the wrong address on the label Joke company Original Issue Wow What a terrible experience Issue is still ongoing so will update as it goes but do not buy from Minisforum UK For one it isn t UK it is in Europe item shipped from Germany When I purchased the item it said Free Duty Shipping Item was shipped by DHL and handed off to Parcelforce I waited a week and the item hadn t arrived before noticing a Parcelforce link in the DHL tracking which I followed The link advised there was customs charges and it had been held up Upon noticing this I contacted Minisforum to find out why there is a customs charge needed to be paid They responded by saying I need to pay the customs charge and they will refund me - this is not proper business practise which leads me to question the legitimacy of their operation I paid the customs charge only for Parcelforce to advise they can t deliver the item because the wrong address was used no flat position I checked the invoice to see if this was my mistake but no - my address is clearly labelled My issue now is that Parcelforce won t allow me the buyer to change the address so it will never be delivered DHL did the first leg of the delivery from Germany so now I will be relient on Minisforum contacting DHL to rearrange delivery through Parcelforce - I am not hopeful that this will work out Which leads me to the god awful customer service I have been trying to communicate with them through the entire process by email They have frequently ignored the contents of my emails have refused to refund the customs charge until the item is delivered which it can t be and the broken English in the emails leads me to believe there is a communication barrier Never again will I give this company my money and I suggest you don t either If you want a Minisforum device go to Amazon or another vendor But for me I d rather just buy another brand This company have no idea what they are doing

Minisforum refused warranty replacement demanded illegal depreciation fee

I purchased a Minisforum MS-01 Mini PC which developed a CMOS battery fault after about 6 months I replaced the battery myself but the fault reoccurred just before 12 months I contacted support and they approved a return for a replacement with no mention of any fees After delays and poor communication they received the returned unit and then demanded a 71 depreciation fee later dropping to 50 to replace the faulty unit This is completely against UK consumer law where faults within 6 months are presumed to have been present at sale entitling the customer to a free repair or replacement Even worse I later found that Minisforum s own warranty policy effective March 1 2025 promises a 2-year warranty for products bought through their official store with no depreciation fees for warranty replacements of defective goods Their own policy states Customers must pay shipping for returns after 30 days but Minisforum covers replacement shipping Depreciation fees only apply for refunds not warranty replacements Completely unacceptable experience poor communication shifting goalposts and refusal to honour both consumer law and their own warranty terms Formal complaints submitted to Citizens Advice Trading Standards and visible community warning issued on Reddit and other platforms If you expect a company to honour warranties properly Minisforum is not a safe choice