Mintvelvet Reviews

Amazing customer service

I had seen a blouse in Windsor but not in my daughter size and wasn t available to order So when I got home I called round a few branches looking for this blouse I called Manchester and the girl was most helpful even though she hadn t got one either She said to call Aberdeen which I did Milly was so helpful she had actually got one in the correct size Anyway she managed to sort out and and send me this blouse I received it in time for my daughter and son to take me to The Ritz in London for my birthday Great customer service from all the stores Beaconsfield Manchester and Aberdeen I contacted I will be recommending and purchasing again Many thanks Molly your amazing

Excellent Customer Service

I purchased several items from MintVelvet my first purchase from the company While the quality and style were great I had chosen the wrong size All three dresses were returned After a month no credit in my account I emailed customer service and they immediately started tracking the items and credited my account even though they had no received the items yet Incredibly quick and helpful customer service I will absolutely order again in the future Big thanks to Maddie at MintVelvet Customer Service

Beth is Amazing

Beth from customer care is a credit to you She literally resolved my missing parcel within 24 hours and left me a follow up voicemail to check everything had been received Thank you Beth you went above and beyond and it is really appreciated

Marvellous experience again

Scott Webb well customer service at its best This is the third time he as helped me locate and item He goes over and beyond to deal with an issue he s an absolute credit to Mint Velvet I wish their were more Scott Webbs in this country Thank you again

Exceptional online shopping experience

Exceptional online shopping experience My order was shipped out same day I placed the order I called customer service for a tax invoice but my line was bad and they called me back immediately to help me with my query I got my invoice via email within 10 minutes of speaking with them on the phone One of the best online shopping experiences I ve ever had Highly recommend

The customer service at Mint Velvet is

The customer service at Mint Velvet is excellent Swift reply and prompt positive action on both occasions I have needed help on my online orders

I very rarely leave reviews

I very rarely leave reviews - instead I prefer to thank people personally - however on this occasion I feel compelled to spread the word about the outstanding customer service I have just experienced with Mint Velvet Gemma and Maddie went above and beyond to ensure that I received a replacement Pink Pocket Detail shirt within 2 days Their friendly efficient and professional response to my enquiry exceeded all my expectations and I couldn t be happier Its customer service of this kind added to which is the quality of the clothing that will definitely convince me to buy again again from Mint Velvet and recommend to all my friends family

Always excellent service in my local

Always excellent service in my local store staff very friendly or online - orders are received quickly and nicely packaged I normally just write reviews when things go wrong so thought why not write a review for great service instead

Just had the best experience on Chat

Just had the best experience on Chat with Jodie I stupidly put my work address on the order and it was refused delivery The order was quite a large order and I was looking forward to receiving it I was sure that it would go back to the DPD depot and I d have to wait forever for a refund but Jodie was amazing on the chat and within minutes had my parcel re-routed to the correct address Happy days I will get my lovely sale order after all Very refreshing to have a helpful human on the other end of a chat Thank you Jodie