Mirrorstoneheating Reviews

No Customer Service

I received unsolicited marketing emails from Mirrorstone Heating I emailed Mirrorstone Heating to ask where they obtained my details from Mirrorstone Heating failed to respond I continued to receive more marketing emails from Mirrorstone Heating I sent a formal complaint to Mirrorstone Heating on 7th January 2025 and have not received a response Dissapointed

I have had to send 4 of these heaters

I have had to send 4 of these heaters back fior being faulty all under warranty the cusrtomer service is diabolical they ask you to pay for the postage for the return which is nearly as kmuch as the heater cost They refuse to let you speak with a manager avoid at all costs

Don t buy these heaters they re awful

I own 1 mirror panel heater and 1 standard white panel heater They are both less than a year old I bought them to try and save electricity but both these heaters randomly switch themselves on if left connected to a power supply even though they are switched off on the remote control One of them doesn t even turn itself off when the room is up to temperature I have recently been away for a week and everything else was switched off but I ve come home to find my electric consumption the same as if id been here as the heaters switched themselves on The cost of shipping back isn t worth sending them back

Great service

Great service from Dee our account manager Goods always shipped promptly Very happy with the service we receive

Great company to work with

Have dealt with Mirrorstone for sometime now and find they have been a great company to work with especially Dee Dookhee Sales Manager our account manger Nothing is any bother and always very punctual in everything they do with us We look forward to continuing to build our relations with them in the run up to the on coming winter months ahead A joy to work with all with all Dee s supporting staff

The staff are exceptional

The staff are exceptional understanding know their products and stock Customer care is brilliant Items arrive when expected If ever there is a fault it is resolved quickly and with no quibbles The products look stunning in situ

Great business to work with

I have been dealing with Dee Dookhee at Mirrorstone for a long time now and I have been delighted with the level of service I have experienced Dee has always been extremely helpful and nothing is too much trouble not even a 93 year old man like me The products are very good delivery is timely and most important my customers really like it

Helpful and Knowledgeable Staff

I ve been dealing with Mirrorstone for quite some time and have found them to be a great organisation to work with My interactions with Simon Donnerstag which occur regularly consistently showcase his politeness and supportive attitude Any concerns that arise are promptly addressed The entire team exhibits extensive knowledge of the products and they are always willing to go the extra mile to help

Heater used in loft conversion works well will upgrade to 5 star after bill confirms running cost of 32p ph

I have updated this to 5 star because it costs way less than 32p ph we have set at 22degress and it costs about 18p ph App is terrible for timers and the remote does not seem to connect to WiFi as it should I think much clearer instructions are needed and better software but it does its main job if heating fantasticly and is economical so it gets 5 stars About to order our 2nd So we have bought this heater as our first purchase in what we hope will be our first of many as we insulate our home and up grade our electric heaters We purchased the 1200W heater sized for a room that the online calculator said required 1195W We bought a house that had a loft that was converted to be storage space but is being used as a bedroom As such it had no wall mounted heating and the insulation in the comb walls is only 50mm rigid with a bit more in the ceiling and no insulation in the floor We have been using a 1500W oil heater This heater took about 3 hours to heat the room to only about 18 degrees We have been using the mirrorstone WiFi 1200W heater for about 10 days now Its mounted about 2 5 meters away from the desk and bed we wish to keep warm at its doing amazing It can heat the room up to about 23 degrees in less than an hour and keep it there 3 degrees outside the timer function on the app is annoying and would be better using 24hr time We are still unable to find the geofencing feature which was the main feature we wanted to stop the heater always being forgotten and left on The remote is also a bit of a useless feature in our experience as without the app you can t set timers so if your not big on apps get the model that has the bigger thermostat control panel We also ordered the 1195 x 1195 model but they sent the 1195 x 995 model which actually I m going to count as a good mistake as I forgot to factor in the loft hatch size so this mistake by Mirrorstone in the size fixed my mistake and I was actually able to get it in the loft So thanks to this heater my daughter for the first time actually has a warm room It s a totally different kind of heat you don t get that hot heat feel but it s definitely cosy It feels more like the heat of a sauna it surrounds you as opposed to the wall of heat you hit with convection heaters If this heater comes in at the 32p max per hour as claimed then we will have a warmer room with noticeable savings on our bill So to summarise 1200W infrared panel is beating a 1500W oil heater hands down This panel has cost us 260 more than the oil heater and its has so far been worth every penny We are going to be replacing every heater in the house with infrared and would highly recommend