Mishimoto Reviews

Lifetime guarantee hustle

The lifetime guarantee they offer is a hustle They will drag their heels be unresponsive and mess you around to the point that you will give up I m now giving up on replacing my Mishimoto which has a pin hole in their weld and instead I m buying a koyorad which I hear is a much better alternative

Damaged in their possession

They have used my car twice for R D and both times my car came back with issues First time they offered to fix the problem Second time time they dropped my car off at my job Left the keys with the receptionist and left Didn t give me a chance to check for damage Now they are refusing to repair my car

I d hoped the mishimoto radiator would

I d hoped the mishimoto radiator would have been a good replacement for a perished OEM in a NSX Sadly it s not a direct swop but worst of all the top pegs don t align with the car clearly a jig or welding fault Where s the quality Not a peep from customer service - that says it all It s always irritating to learn about these experiences once they ve had your money for clearly a poor product I wouldn t recommend nor will I be buying anything from them again Avoid and just buy the Koyo instead

Stay Away from Mishimoto

Bought an oil cooler 8 23 I bought this direct from Mishimoto rather then Amazon thinking I would get better customer service Boy was I wrong Prior to buying this cooler Mishimoto was very responsive in answering all my questions Now after purchase and install nothing I was unhappy from the beging When I contacted them they asked for pictures of installation which I got to the right away Which was installed correctly Nothing no reply no answer at all I have emailed them multipal times nothing I would not buy anything from Mishimoto again

I ordered a part online

I ordered a part online The next day Mishimoto sent me an email stating the part was back ordered and it would be six to eight weeks I then proceeded to source the part from another vendor Once I had secured the part elsewhere I sent a message back to Mishimoto to just cancel my order This all happened within a week Next thing I know the part arrives from Mishimoto Since I already had the part from someone else I didn t need theirs They refuse to refund my money in full even though it was their screw up Now I m stuck paying for a part that I don t need I m so sick of online companies using the arms length nature of internet transactions to just be greedy and provide terrible customer service

I Hate dealing with this company

I Hate dealing with this company should have learnt from last time I ordered a radiator but changed my mind I received the parcel but I didn t even open the parcel and sent it back It was 600 but they charged me a restocking fee and only gave me 514 so they made 86 for putting it back on the shelf totally untouched and unopened How can a company get away with that I ve told them I m looking at sueing them as it s common practice with this discusting company They really need to go out of business I ordered something for 800 then once I paid it said it was out of stock till 6 weeks I m done with this Chinese crap company Please do not have dealings with them

Extremely Disappointed with Mishimoto Radiators Poor Customer Service and Defective Products

Rating 1 5 I recently had an extremely frustrating experience with Mishimoto radiators and I cannot emphasize enough how disappointed I am with both their product quality and customer service Not only did I receive a cracked radiator upon delivery but the company s handling of the situation has been nothing short of abysmal To start with the fact that I received a damaged radiator in the first place is unacceptable It s clear evidence of poor quality control and negligence on Mishimoto s part One would expect a reputable company to ensure that their products are properly inspected and packaged before shipping them to customers However in my case I was unfortunate enough to receive a defective item The real nightmare began when I reached out to Mishimoto s customer service department for assistance I explained the issue and was promised that they would send me a form to initiate the return and replacement process However two weeks have passed since then and I have yet to receive any form or even a proper response from the company Instead I have been given the runaround with empty promises and excuses This lack of communication and failure to resolve the issue in a timely manner is completely unacceptable As a customer I expected responsible and efficient customer service especially when dealing with a faulty product Mishimoto s failure to address my concerns shows a complete disregard for their customers and a lack of accountability for their own products Adding insult to injury my dissatisfaction led me to look up online reviews of Mishimoto radiators only to find that many other customers have had similar experiences According to these reviews a significant portion of Mishimoto s products are reportedly defective and the company has a reputation for not standing behind their products This further reaffirms my belief that Mishimoto s quality control and customer service leave much to be desired Based on my personal experience and the numerous negative reviews I ve come across I strongly advise against purchasing Mishimoto radiators or any other products from this company Their inability to deliver a functional product and their failure to provide adequate customer support are clear indicators of their lack of commitment to quality and customer satisfaction I would strongly recommend exploring alternative brands that have a proven track record of both reliable products and excellent customer service It s crucial to invest your hard-earned money in companies that value their customers and take pride in delivering high-quality products Mishimoto unfortunately falls short on both fronts and I cannot stress enough how important it is to steer clear of their products I will spend the rest of my day posting reviews to every forum and review page I can find and all products on Amazon to insure people do not get tricked by this company I will also be posting my review to my 300zx community page with over 4k users daily because no one should have to go through the hassle I went through

E-shop and customer service suck

I m never gonna buy Mishimoto product directly from them the service is awful Don t get me wrong I have some of their products on my car Toyota Supra and they work perfectly but I didn t buy these from their site 5 months ago I decided to order some stuff from them directly because no other shop had them in stock To my surprise a month later they tell me they don t have their own products in stock even when at the time they apparently were and if I wanna be put on backorder because they expect them to be available soon I naturally asked them to do so Two months later no update from them so I raised a ticket They told me it s not shipped yet because one item is still not stocked I asked them to remove it from my order and ship the rest Guess what shipment still not on the way I lost my patience and asked them for refund which still hasn t been processed Communication with them is an absolute joke They don t respond to emails even when they literally ask you to reply with them When you send a ticket through the site it takes weeks to get an aswer For how respectable Mishimoto brand is their eshop and customer service is just atrocious