Missguided Reviews

Refunds

I had returned 2 items for a refund as they were unsuitable As I hadn t received my refund I queried it via the chat option A lovely person called Ayanda helped me They were very professional and resolved my query promptly and efficiently

I spoke with Amanda at customer

I spoke with Amanda at customer service The issue was regarding a delayed refund Amanda was very friendly and informative and despite loosing connection on the live chat she emailed me to resolve the issue Thank you

Chat line experience

I had to go on the chat line because I had difficulty in returning a parcel today The lady who helped me was very efficient and enabled me to create a new return label for the same item Her messages were very polite and friendly

Great customer service

Used the chat service as I had an issue with my refund Spoke to an advisor Pearl who was very efficient courteous and managed to sort my problem Great customer service and will definitely use the chat service again

Very quick delivery

Very quick delivery Unfortunately the item didn t fit had to return Although had problems with completing the return the help provided on live web chat was excellent and they created and arranged the return for me

There was a mishap with my order

There was a mishap with my order confirmation which turned out to be my own typo but the process of figuring this out was so easy thanks to the person on the other end of the chat Super satisfied with the help received

Returns process

I had no update on my returns for over 2 weeks and I was worried it was lost but Kumisha was a great help and solved the issue within the time of contact Great communication and great service from Kumisha

problems with my return

I was having problems with my return label I didn t know your label only last 5 days I went onto a live chat with a very helpful lady Beryl who fixed my problem straight away Great customer service

The live chat was so helpful

The live chat was so helpful My order was lost and Evri did not update the tracking however I was offered either a full refund or to reorder and re deliver with next day delivery They was really quick

Yest to the live chat

Beryl was really helpful via the live chat I try and use this method of contacting as I have found them to help me instantly rather than email and await a reply Took minutes to resolve my issue