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Reviews
3.57
5-star
42.86%
4-star
14.29%
3-star
14.29%
2-star
14.29%
1-star
14.29%
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Recommended
Verified
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Friend of Ted
N/A
10 months ago
Refunds
I had returned 2 items for a refund as they were unsuitable As I hadn t received my refund I queried it via the chat option A lovely person called Ayanda helped me They were very professional and resolved my query promptly and efficiently
Alice
N/A
10 months ago
I spoke with Amanda at customer
I spoke with Amanda at customer service The issue was regarding a delayed refund Amanda was very friendly and informative and despite loosing connection on the live chat she emailed me to resolve the issue Thank you
Chesterfield lady
N/A
10 months ago
Chat line experience
I had to go on the chat line because I had difficulty in returning a parcel today The lady who helped me was very efficient and enabled me to create a new return label for the same item Her messages were very polite and friendly
Sophie
N/A
10 months ago
Great customer service
Used the chat service as I had an issue with my refund Spoke to an advisor Pearl who was very efficient courteous and managed to sort my problem Great customer service and will definitely use the chat service again
Jane
N/A
10 months ago
Very quick delivery
Very quick delivery Unfortunately the item didn t fit had to return Although had problems with completing the return the help provided on live web chat was excellent and they created and arranged the return for me
shelda francis
N/A
10 months ago
There was a mishap with my order
There was a mishap with my order confirmation which turned out to be my own typo but the process of figuring this out was so easy thanks to the person on the other end of the chat Super satisfied with the help received
JA
N/A
10 months ago
Returns process
I had no update on my returns for over 2 weeks and I was worried it was lost but Kumisha was a great help and solved the issue within the time of contact Great communication and great service from Kumisha
Colette Collins
N/A
10 months ago
problems with my return
I was having problems with my return label I didn t know your label only last 5 days I went onto a live chat with a very helpful lady Beryl who fixed my problem straight away Great customer service
Holly Cottingham
N/A
10 months ago
The live chat was so helpful
The live chat was so helpful My order was lost and Evri did not update the tracking however I was offered either a full refund or to reorder and re deliver with next day delivery They was really quick
Emily Dennis
N/A
10 months ago
Yest to the live chat
Beryl was really helpful via the live chat I try and use this method of contacting as I have found them to help me instantly rather than email and await a reply Took minutes to resolve my issue
Victoria Langley
N/A
10 months ago
Always have a great experience with
Always have a great experience with Missguided Had loved shopping with them since I was a teen and continue to now Customer service has always been helpful Product quality has never let me down
Melanie D
N/A
10 months ago
Great Service
My 45 discount code wasn t working so I reached out to live Chat and Sebenzile was great They told me they d refund me the 45 and made sure to communicate it great Thank you Sebenzile
Megan Cronly
N/A
10 months ago
The most perfect help
I had such a lovely experience today with Ayanda So reassuring I have been left very happy after our engagement and my query was sorted very quickly and efficiently So stress free Highly recommend
Colleen
N/A
10 months ago
Great customer service
I was awaiting a refund on items I returned livechat was such a fast and efficient way of talking to someone right away I got a great response and great help from Mandisa Thank you
Horvath Nikoletta
N/A
10 months ago
Excellent costumer service
I made mistake with my adresses and had problem with the discount code The costumer service handled my problem immediatly they are really nice and helpful One of the best experience
Shawna Hope
N/A
10 months ago
Very helpful online chat
Mandisa was very helpful when I used the online chat The quickest help I ve ever received online Literally less than 5 minutes to figure out the problem and refund me straight away
Casey
N/A
10 months ago
Amazing didn t get a confirmation email
Amazing didn t get a confirmation email but clothes fit amazing quality and even though ordered after 11pm still came next day so happy amazing so happy with the clothes couldnt recommend more
Pereese Glover
N/A
10 months ago
I contacted Missguided chat about a
I contacted Missguided chat about a missing parcel Pearl was my adviser and she assisted me so well Her responses were quick and thorough and I was happy with the outcome Thanks Pearl
Samantha Henderson
N/A
10 months ago
Kumisha was great
Kumisha was great Returned some items a few weeks ago but didnt receive refund or indication they had been received She advised she has received and will refund as soon as possible
Quinn
N/A
10 months ago
Very quick and responsive on the live
Very quick and responsive on the live chat so much better speaking to a real person rather than a robot the person I spoke to was very helpful and sorted my issue sufficiently
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