


MLSStore.com - The Official Online Store of Major League Soccer | MLS Gear, Apparel & Merchandise
Based on authentic user experiences
Prather Ford
6727 reviews
N/A
8 months ago
Horrible company policies
I tried to order a jersey at Christmas the company waited 2 weeks to tell me they canceled the order due to no product The next time I ordered a jersey I decided to change the number on the back within 24 hours of me ordering it and that was a debacle I thought I had to cancel the order to reorder it the right way so after I had reordered the correct jersey I was later informed that I couldn t cancel the first order because it was a custom order Now I have spent about 250 for basically 2 of the same jerseys They need a customer service rep that is available on the phone and not the automated chat lines The chatbot said I d hear from someone within the next 4 days but I haven t heard from anyone yet I d like a refund in return for 1 of the jerseys
Chris
6727 reviews
N/A
8 months ago
Does not meet delivery commitments
Placed an order on October 13 and paid for 2 day expedited delivery I have now received notification that it will be delivered on October 23 That is 8 business days which is more than 2 I had wanted the clothing for a game on October 19 So I called to see if they could assist The answer was the delivery is within acceptable time frame and they would not do anything to speed it up
Marianne
6727 reviews
N/A
8 months ago
Order something but don t expect to get it
Order something but don t expect to ever receive it Ordered a new player jersey 2 11 19 after delay after delay offered expedited shipping on 3 21 19 - a week or so later still not shipped so I cancelled Second jersey ordered 10 11 for playoff - expected ship date was yesterday a day AFTER the first playoff game and I m sure it won t be here by second playoff game Probably be cancelling again Can someone let this company know they should actually be making jerseys- not sure what they re doing but there s a problem They d better value their exclusivity deal because competition would shut them down UPDATE - They ve sent an email it s been shipped Thanks - really useful since we lost in the playoffs last week Another great transaction MLS store that s sarcasm - I d give you zero stars if possible My only regret is not cancelling the order
Sergio Sartori
6727 reviews
N/A
8 months ago
MLS are crooks and basically con
MLS are crooks and basically con artists They are a disgrace I ordered item in November and they still haven t arrived I can t get hold of anyone and I m going mad what others have written regarding bad reviews is spot on they are a disgrace and a bunch of criminals The way I feel about them is nothing DO NOT EVER EVER order from them they are a disgrace
CG Nobles
6727 reviews
N/A
8 months ago
Watch those default to expedited shipping changes on the last screen
Like a lot of others on here went to make a purchase deleted all of the options I wanted to use got to the last screen with a subtotal reflective of what I was going to spend Hit submit and it was 20 higher Went back a screen to make sure I wasn t crazy and on the last screen before you hit submit the one with the subtotal they change the shipping automatically to expidited Contacted customer support and told them and they tried to defend it Cancelled the order Will never purchase from them again MLS needs to find a new vendor Fabletics is terrible
Chris D
6727 reviews
N/A
8 months ago
MLS sucks now since signing exclusive
MLS sucks now since signing exclusive deal with Apple TV so no more soccer on regular tv These guys are greedy jerks No way Im gonna get internet service and Apple TV for 15 a month just to watch a few local team matches League and teams will lose supporters with dick move to try to make more money Hope it fails Disgusting
James Pruitt
6727 reviews
N/A
8 months ago
Just another mlsstore com story of
Just another mlsstore com story of failure to deliver the product ordered I payed 167 17 for a jersey that never came This was November of 2022 they have not improved or changed since any of the other reviews It s a great way to waste time with them the card company and being upset about gifts that don t arrive Major league soccer can t afford the negative PR this site creates I Love my local club but using the website makes me feel like I ordered from a group of criminals masquerading as MLS
Jimmy Thy Greatest Maldonado
6727 reviews
N/A
8 months ago
DO NOT BUY ANY ITEMS FROM THE MLS
DO NOT BUY ANY ITEMS FROM THE MLS STORE They will take approx 5-7 days to get any movement then they will give you a tracking number which will point you to UPS However continue to add more time to your delivery because UPS has it contracted out to USPS So far it s been 3 weeks and nothing yet This is a waste and I HIGHYLY RECOMMEND TO STAY AWAY
Tracy Collins
6727 reviews
N/A
8 months ago
Sharing the nightmare experience
Please save yourself the aggravation and don t order from here As others have I ordered a jersey I got an email from MLS that it was delivered It wasn t I contacted FedEx and they say with FedEx SmartShop only the originating store can file a complaint Meanwhile back at MLS Store there s no way to contact anyone emails are returned with a default no one monitors this account and there s never a Fan Advocate on duty through the tee-hee Customer Service Page to deal with issue Abysmal customer service
Sergio Ochoa
6727 reviews
N/A
8 months ago
Horrible customer service stupid
Horrible customer service stupid machine answering questionsI had to return and buy a bigger size got the new order because I had to pay for it but it s been over 45 days and they haven t returned my money yet This was my last time buying anything here