Based on authentic user experiences
jamesbarder
6732 reviews
N/A
8 months ago
Avoid
Avoid - was given a year s paid subscription as a gift yet Mob will not activate without me providing my credit card details They won t explain why they need my credit card details although can suspect what they intend to do at expiry of the gift and unbelievably slow and responding to any queries
James Towe
6732 reviews
N/A
8 months ago
Disgusting company
Disgusting company I used a free trial and found out I didn t want to carry on with the service I tried to cancel my account in the account settings but it said I was already on a basic plan therefore no need to worry as no payment will be taken Well 9 days since then and I have contacted the support team to cancel my account to only get 1 response asking me to confirm my billing postcode which I did I received a notice email to say my premium benefits have ended Again I thought ok this is done then NO They have tried to charge my bank account every single day for the 4 99 I have explicitly told them to delete my card details and account and they do not get back to me and keep trying to charge my account I have decided to go to the FCA as I have all the evidence of their predatory practices DO NOT USE THIS COMPANY The recipes they offer you can get on YouTube or somewhere else for free
Chloe Bolland
6732 reviews
N/A
8 months ago
WHAT A SCAM
The flavour sachets are on sale in supermarkets but then you don t know the recipe unless you make a subscription Awful business tricking people into paying money WHAT A SCAM
Sarah
6732 reviews
N/A
8 months ago
Charged without warning no one replies
Charged without warning for another year of subscription They dont reply to emails I cannot take my card off the subscription despite cancelling as its active until next year
Joseph Hughes
6732 reviews
N/A
8 months ago
Terrible company
Terrible company as others have mentioned it s almost impossible to cancel your subscription Says your not subscribed and still take the money from your account Avoid at all costs
Aaron Mullan
6732 reviews
N/A
8 months ago
As others of said
As others of said they steal money from you after you cancel your account
Julie Thompson
6732 reviews
N/A
8 months ago
Dreadful company
Dreadful company Bought the Black Friday subscription as a gift for my daughter She did not receive an activation code despite numerous chasing emails to Mob They are scammers They do not respond to emails Stay away
Emma
6732 reviews
N/A
8 months ago
Terrible company
Impossible to contact to cancel subscription and still take money for it Numerous emails sent and nothing back The worst customer service experience and they are still trying to sell subscription deals and blatantly ignoring comments where people are advising subscription and or payment issues
Eva Rosanne Meulendijks
6732 reviews
N/A
8 months ago
Regarding the app
Regarding the app nothing works while I paid for subscription Even trying to submit the bug did not work Very low quality I asked for a refund
Veronica
6732 reviews
N/A
8 months ago
I had a premium account for a year
I had a premium account for a year which expired in November They released a Black Friday offer so I decided to get the offer and get another year of premium again Despite me paying the 21 and renewing they are still trying to charge my old card 35 and I get an email every week that the payment has failed I got in touch through their customer service email to show proof of payment and asked for them to stop trying to charge my old card as I am a member again I tried this 4 times and never got a reply I tried logging in again yesterday and guess what I am no longer a premium member despite me paying for it emailing them several times with the invoice and even messaging through Instagram - I haven t been able to get an answer from them although I used all the proper channels Wondering what to do next as I d like to get my money back and quite frankly never subscribe again