Mobilecity Reviews

Didnt receive anything but a refund a

Didnt receive anything but a refund a month later i ordered a screen protector but because the protector never came i took damage on the screen Now i know to use a legit website

Bad customer experience

This I had purchased a phone yesterday and brought it back today advising we experiencing few issues with the phone such as while using the phone the screen goes blank for some time and then comes back and while charging the different screens starts to show up and you got the technician to have a look and was told to replace it which I appreciated I was to go and do few things and come back in a hour and half to 2 hours Which I did and when I came back all the retail people were busy with customers and so my son and I were patiently waiting for our turn and then a couple walk in and were waiting for their turn as well And then this lady walked in after all of us and when a retail person got free and it was my turn after waiting for 15 mins this lady walked ahead before me and ignored all of us I told the lady and the retail person I and the couple have been waiting before her The right thing to do was for the retail person to tell that lady sorry I have to serve these people as they been waiting before you Do you think we have time to waste The lady didn t even have the courtesy to say sorry but my thing won t take long and if we don t mind letting her go before us I would have considered that That lady was rude and your retail person saw this when I told the lady we are before her and she rudely said wait for your turn when it was my turn Instead she still got served first and that lady said she was couple before waiting somewhere else and I did the same I was waiting for couple of hours of the phone I only purchased yesterday Firstly you sell a phone that has issues and then I come back after 2 hours and no there waiting there before and I patiently waited for my and some lady who just walk after myself and a couple and gets served is first Very disappointed by the service I received I will sadly not be recommending Mobile City to anyone

Please change your mind

I purchased a phone from here they were claiming that the phone is A Grade but all sides of the phone was very sticky and lots of glues around it you could see inside of the phone from the wide open edges of it because of broken glues I returned it but they were still saying that the phone is A Grade They also claimed that there was a headphone inside the box with it but when they saw the CCTV videos they themselves have forgotten to put the headphones in the box What is your idea about A Grade phone

Stuck with a faulty mobile

Bought a Xiaomi mobile through these people Sound is not working properly I struggle to make phone calls keeps cutting off The speaker even when on highest you can hardly hear the other side I asked for a replacement After numerous emails and requests from them to send recordings with evidence they told me to speak directly with Xiaomi to send it for repair But it s brand new so I should get a new one not a faulty repaired one Never shopping from there again

Really wish I had read reviews before I

Really wish I had read reviews before I had purchased I got my son a phone for Christmas eventually got him a sim card 2 weeks later for no service to appear Contacted mobile city to be told to send phone back which I did then to be informed the phone has water damage and it is going to cost 155 to fix and 40 to send me the phone back Explained the phone has not been near any water and was working perfectly apart from sim was told about a water mark asked where is the picture before they sent me phone out of no water damage they didn t take one as proof I then asked about their complaints procedure to be told they don t have one

Scammers

Scammers bought a phone from them doesn t connect to wifi and the wifi can t turn on at all on the phone neither can the Bluetooth which is weird not even 4 days having it and it kept restarting itself took it back took them over 3 hours to swap it for a new iPhone and the new iPhone the screen looks as If it has a pixel filter on constantly they didn t even give my SIM card back from the first phone which sucks mobile city

I brought S21

I brought S21 and from the first day it kept resetting back to Korean language also network issues and Bluetooth didn t work they replaced the phone that was great then it wouldn t connect to the network they fixed it then just over a year later same issue and they say I have to pay it s out or warranty nothing but issues with this phone I have learnt not use theses guys no loyalty

Poor Service

I took the phone back just over a year with same problem saying no sim I thought well they where helpful last time Since it was the same issue I thought well they ll help me no not at all since it was over 12 months from when they fixed the problem they didn t want to help without charging me If the same problem its should be sorry about that we re take care of it No they knew this was a common problem was signal cable 80 bucks then it was the mother board anyway I would never do business with Mobile city