


MOBY BIKES - Bike sharing e-bikes for Delivery B2B - Homepage
Based on authentic user experiences
bhag x
6731 reviews
N/A
5 months ago
Moby Move Dublin Bikes Unreliable Dishonest Costly
Moby Move Dublin Bike Sharing Unreliable bikes Unreliable app You will be unfairly charged Moby Move Dublin Bike Sharing are happy to take your money They are taking your money while the sluggish app is unlocking the bike They are taking your money while the app is finishing the ride If you unlock a bike with the app and discover that the physical lock is jammed they will take your money If you start a ride and the motor is not working they will take your money If they don t like the photo you took at the end of the ride they will charge you 30 euro Sometimes the app doesn t end the ride and the Moby app eats all your credit Don t rely on Moby bikes for getting to work on time They are simply not reliable If you are unhappy with the service it is so difficult to engage with customer service that you will give up and they will keep your money You don t have any access to the history of your bike usage There is no way within the app to report a faulty bike If you need to report a faulty bike you will need to make notes yourself bike number location time date etc The sad thing is that when you end a ride on a faulty bike the bike is sitting there for the next customer to be ripped off Most people won t take the trouble to complain They must make a lot of money ripping off tourists who will only be in the city for a few days At the end of a ride you check a box that entitles Moby to charge you the 30 penalty If they don t like the photo you took they will charge the 30 penalty If you complain about the penalty they will send you a screenshot of the disclaimer checkbox End of Beware of this company To join up you are giving them permission to take your money You will spend more time waiting on the app than cycling You will pay for bikes that don t work They will keep your money If you think they have unfairly charged you - best of luck The app is unreliable The bikes are unreliable Customer service is poor The company is dishonest Avoid
kld
6731 reviews
N/A
5 months ago
This app is an absolute nightmare
This app is an absolute nightmare It constantly overcharges beyond the agreed plan which feels like blatant robbery On top of that the bikes are a joke always broken with batteries dying even when the app claims they re charged It s beyond frustrating to rely on such an unreliable system The lockers Don t even get me started Half of them are damaged or completely unusable How is anyone supposed to use the service when basic functionality is missing And the support team They re an absolute disgrace It s been over a month since I raised a complaint and I ve been met with silence and outright disrespect They treat you like you re the problem and have zero interest in fixing anything Honestly this service is a scam Save yourself the headache and avoid it at all costs until they sort their mess out if they ever bother to do so
Steven Mccay
6731 reviews
N/A
5 months ago
These guys want to rip you off every
These guys want to rip you off every time terrible people scam scam scam shame shame shameHorrible bastards
Dave Lowry
6731 reviews
N/A
5 months ago
35 euros down for picking up a bike
35 euros down for picking up a bike outside of a zone that I could not end the journey on without taking it to a designated drop off point Not an issue if the bike was functional but as I discovered the handle bars were broken and it couldn t be cycled properly So now it was my problem as the price went up and up on the app and I felt obliged to end ride asap as there was zero online help bar an AI bot and a ticketing service that would not be seen until the following day where the amount would have exceeded 200 euro Then I discovered I could not end ride when I got to the destination without further topping up my account to end a ride I didn t make An absolute farce If there is a way to make the simple task of renting a bike more problematic and expensive than Moby I d be intrigued to see it Glitchy appBroken bikeNon existent customer service DO NOT RECOMMEND RegardsMr Walking from now on