Mocka Reviews

Didn t receive mattress with cot

Ordered a cot and mattress combo online and my husband paid 400 and didn t receive the mattress I am absolutely annoyed about this as I was told this is the best place to buy a cot and so we did still 1 week later no mattress or response from the company

Incompetent

OMG Should have looked at the reviews before purchasing Sent wrong coloured tables Don t know how as it is in a huge font size But what a complete drama of trying to deal with them to sort it They wanted proof which I was happy to provide but the tooing and froing was just unbelievable It was so stressful Hopefully they have closed my account No longer want to deal with an incompetent company Mocka if you are going to respond don t ask me to contact your customer service I ve had enough Update going by all the comments from people and most are recent you haven t learnt anything

Really disappointed

Really disappointed My partner and I ordered a few pieces of furniture from Mocka The entertainment unit we ordered was missing a bracket meaning we could not assemble it This was ordered over 3 weeks ago A member of mocka took our email showing a detailed photo of the missing piece And over a week later another bracket turned up which to our further disappointment was the incorrect bracket So basically it s now been almost a month since we placed our order we still cannot the assemble unit We haven t been offered any store credit discount code or other compensation The furniture pieces are good but we won t be using mocka again in future due to this

Appalling experience with Mocka

Appalling experience with Mocka Ordered a dining set table bench two chairs and only half of it arrived To add insult to injury the bits that did arrive chairs were faulty damaged After raising the damage with their customer service team they tried to fob us off by offering replacement parts instead of just sending out the full product What a nightmare I thought the purpose of customer service was to make the customer s life easier but no they asked us to dismantle the broken chairs almost impossible to do without causing further damage because of the crappy screw head quality so that they could save a few bucks After FINALLY agreeing to just replace the damn things we are still two weeks later waiting for the original dining table to arrive alongside the replacement chairs This is appalling especially when you consider that the warehouse is 20 minutes away from where we live Mocka can t give us any meaningful information about where the order is or when we can expect it to arrive Needless to say my partner and I won t be shopping here ever again

I purchased a set drawers from Mocka

I purchased a set drawers from Mocka less than 12 months ago A few of the drawers needed reparing after a short period of time We tried to fix them but they broke again and are unusable I emailed Mocka and received an automated reply advising we are sorry but we do not offer any parts or replacement for wear and tear So if opening and closing drawers that break within 12 months constitutes wear and tear then I would suggest you don t waste your money on a flimsy product that doesn t last The company are happy to take your money and offer no customer service once delivered I don t normally post negative reviews but feel very disappointed with this product and the way my email was responded to

Quiet disappointing that MOCKA don t

Quiet disappointing that MOCKA don t advertise that the table and chairs are sold separately I ordered a 400 dining table and chairs only for the table to arrive and then I read the chairs are sold separately total ripoff when they should advertise that things are sold separately not down in the little notes that chairs are sold separately I m pissed off I can t afford an extra 400 for the chairs it should have came with NOT HAPPY and will not make big stupid purchases from here UGH

Diabolical Service

When I ordered and paid for the item I purchased I was prompted to Leave instructions I instructed them to Please deliver on Thursday or Friday as I work from home those days The parcel was duly delivered on Wednesday and left out in the rain until we arrived home around 7 00 pm When i emailed Mocka and expressed my disapproval and advised them to remove me from their mailing list i received the following email from Beth Hi Wayne Thank you for getting in touch We use a courier service who deliver between Monday to Friday 9am to 5 pm only delivery is dependent on the courier schedule The couriers are not issued with work phones so cannot call before or during the day of delivery and advise of a specific time for delivery All deliveries do not require a signature on delivery If you are not available at delivery time our couriers will leave the goods in a safe place if that s not possible they will be taken to the nearest depot for collection or the courier will leave a calling card with their details so you can contact them to arrange re-delivery when you will be home to accept We do need to let you know that if your goods are being delivered to an apartment complex they can only be delivered to the ground floor Due to Health and Safety reasons couriers cannot deliver goods up lifts or stairs If for any reason the courier is unable to gain access to the property due to a locked gate or secured building a calling card will be left to arrange re delivery Some important information to consider Please make sure you choose the most suitable option so that our couriers can do their best to accommodate your request Unfortunately we cannot accept any responsibility for packages that are removed lost stolen damaged that were instructed to be left at an address Really hope this clarified Kind Regards BethCustomer ServiceIf we had not arranged to have the parcel left we would have received a card to arrange delivery and an extra charge would be levied for the delivery I had already asked for

Make sure you are 100 sure on the item you are purchasing

Purchased a couple of items from Mocka and delivery was efficient One of which was a rug that was hard to imagine in the room I purchased it for but I went ahead with it based on their return policy for change of mind purchases Condition of the policy was that items had to be in original packaging so when it arrived while I couldn t actually unpack it to see if it worked I immediately felt like the color was not quite right so to avoid any refusal to return it I didn t open it Advised Mocka that I would be returning it only to discover the courier cost to return it was going to be upwards of 50 when the rug alone cost 189 Mocka would not assist with organising a courier even though they have access to premium rates I decided to try and sell the rug online for slightly cheaper than what I paid as figured I might be able to reduce the loss only to discover that immediately after my purchase Mocka had reduced the value of the rug to 150 making it impossible to sell for anywhere near what i paid for it Raised it with Mocka who s response was pretty much Sorry but not sorry Moral of the story return policy really doesn t help much - make sure you are 100 sold on the item that you are purchasing to avoid disappointment