Modefootwear Reviews

Terrible customer service

Terrible customer service Waited weeks for my order and it didn t get here in time for my event even though they promised me it would Tried calling multiple times to talk to a manager only to be hung up on and told there is no manager No one helped me at all every time I called Shipping is not fast And the return process is NOT easy Now I finally received the shoes weeks late f0r my event so I called to send back for a refund only to be told that I can only get a store credit I will never shop here again and I will tell everyone I see about my awful experience with Mode footwear This online store should be shut down bef0re anyone else has to go through what I did If I could give less stars I would Absolute clown show

Scam

Ordered shoes They Arrived Requested refund Sent shoes back They got delivered back to them Now Have been ghosted No replies to emails and won t answer the phone So they have my shoes and my money I ve put a claim in to somehow get money back Do not go through these people

DO NOT SHOP HERE

DO NOT SHOP HERE I bought a pair of doc martens and the sole has split I ve been trying to contact this company for 2 months and when they did respond they told me that I needed to cut the shoes up if I want to receive a store credit I ve tried calling the company to ask to speak to a manager but the staff tell you they don t know when a manager will be in Not worth the trouble shop elsewhere

Footware Paid For But NO Delivery

Ordered footware 4 weeks ago No delivery Two eMails sent no reply People should not order from this company as they accept the money but fail to deliver the product

Terrible service

Terrible service - Ordered and paid on 5 11 23 Admittedly a Sunday but no information - hasn t been picked packed or shipped - by Friday 10 11 23 despite asking for an update on Wednesday 8 11 23 as to how the order was progressing Got a generic answer Hi thank you for your inquiry The order is in the final stages of the shipping run Once dispatched we will email you tracking details Mode Footwear and still nothing on Friday Requested information again on Friday morning and still no response Have now requested a cancellation and full refund

I didn t receive nothing

I didn t receive nothing if you call an Indian girl answer and doesn t give you any information only keeps saying that they send it Don t buy from them are a scam

Do NOT trust this vendor

I purchased a pair of shoes from this vendor when after 7 days I had not received tracking confirmation that my order had been dispatched I called the vendor and was told they would be on the way by the following Monday When this promise was also broken I contacted them again and was given another worthless assurance that they would probably be sent by the end of the week I then told them that as the shoes were a birthday present for a date now passed and as they had not been shipped I wanted to cancel the order for a full refund I was told some nonsense lie about not being able to cancel the order because they had already printed something or other The only option they would countenance was for me to wait until they eventually ship the item if ever costing me 13 postage then return it costing me more postage and time and when they received the item they would assess my request for refund This vendor is clearly deceptive and dishonourable do NOT give them your money you WILL regret it

This has been the worst experience I ve

This has been the worst experience I ve ever had If it were possible I would definitely give this store 0 stars The customer service is absolutely terrible I placed an order for an item 10 days ago and until now I haven t received any updates or communication from them It s incredibly frustrating I strongly advise against wasting your money at this store It seems like a scam company given their lack of responsiveness and failure to deliver on their promises Save yourself the hassle and look for a more reliable and trustworthy retailer

Avoid this company

Gee I really wish I had read these reviews before I placed an order with Mode Footwear I needed to return the footwear as they did not fit me To the point of ordering and returning the footwear I could not fault the process - it was all made very easy HOWEVER 2 weeks after Australia Post tracking tells me the returned footwear has been received by Mode FW I am STILL waiting for my refund I have sent 3 emails and received only one response as follows The returns team will contact you once the return is processed At this point I do not recommend purchasing through this online store By ticking the box to advise Mode Footwear of this review I am giving the company an opportunity to make things right - immediately