Moderngroup Reviews

Would give them no stars if I could

This is the worst company to deal with Do not use We have been waiting since November 2023 to have 2 outdoor shutters installed and keep getting excuse after excuse as to why it isn t done Don t bother asking for your deposit back to go with a more reliable company its not going to happen So sick of the run-around Would definitely not recommend

Hello It s 2024

Was hoping to get a quote so left details Within ten minutes received a call Thought wow Tried to make an appointment so I could get the quote Unfortunately our quote would only be done if my husband was present which is hard with our circumstances I then checked reviews and find that one star is the prominent view Looks like I dodged a bullet

Outrageously poor

Outrageously poor time wasting and disrespectful service After scheduling an on-site measure and taking half a day off work to meet the consultant Steve he demanded that my pregnant wife meets us on site or he ll leave It is offensive and ridiculous that I can t make a decision on shutters without my wife there is only 1 finish Steve walked away from me and had left before he even entered our property I called management and spoke to another Steve who appeared to be sorry but ultimately has ignored all further correspondence both emails and calls including a detailed email outlining the specifications of the 18 windows we wanted shutters for and which took significant effort to compile Absolutely useless rude and have no respect for a customer s time Modern group are awful

This company should be called Archaic

This company should be called Archaic Group since their methods of communication are something akin to high-pressured sales direct marketing tactics from back in the 80 s I called to get a rough quote and ETA on one plantation shutter for my house with the intention of doing the whole house which every other company has happily been able to do What I encountered was a woman speaking a thousand words a minute who would not give me ANY information but needed all of mine partner s and only wanted to make an appointment for someone to come to my house and make sure my partner was also home in order to see the product and basically make a deal The entire interaction with her made me feel extremely uncomfortable and like I was being conned If their product is as good as they claim why is it so hard to get any basic information on the phone such as availability and a general estimate Good products don t need a hard sell as they sell by themselves Modern Group may want to revamp their sales communication strategies to align with the 21st Century or change their name Needless to say I will not be doing any business with them

Agree with Jules Mills

Agree with Jules Mills for a company named Modern they are anything but After being informed my husband or significant other needed to be in attendance for the measure and quote appointment I was flabbergasted I have built my own home run my own business and published numerous scientific articles all without my husband s permission I have never felt the need to leave a negative review for any business but Modern please take heed of these suggestions to modernise your marketing and sales policies - they are archaic - and we re women you know that we talk

Disrespectful Consultant

We called out Modern Group to give us a quote on shutters A consultant came out measured and ran us through the product As my father was not present at the time we requested that if possible they can come out again the day after just to show my father and we d make a decision It was agreed and everything seemed good The same consultant came out the next day however I had to attend something and could not be present My parents don t have fluent English like I do they are not as advanced as I am however for a second language they can understand if spoken at a slower rate The rudeness of the consultant was extraordinary Not only did he speak really fast when my mother asked him for his name again his response was I ve already told my name to your son said 3 times and then proceeded to give his business card for her to read off He then told my mother there would be no more questions and cut her off Apparently he tried to call me multiple times that day however I was at a farm with no reception so the consultant was huffing and puffing most likely because he could not close the deal that day Now you may wonder how I found out about this I found out from the painter at my house we are undergoing major renovations before we move in The painter was having a good laugh about it and when I confronted my mother she told me her experience On top of all of this my mother told me to let it go well I m not If the consultant working for Modern Group thinks he can disrespect my parents under my roof and then quote me 20k for shutters and expect me give my business to them he is seriously living in a fantasy land Furthermore as this has left a bad taste in our mouths we have family friends who are planning a major renovation that ll cost them upwards of 250k They are not going to consider Modern Group either They have as many windows as we do and if we assume they would be quoted the same amount now the loss is potentially 40k Tell your consultants to be respectful amd patient they are costing your business money It is not surprising that when I went through the reviews there seems to be a similar pattern

worst sales experience ever

Worst experience we have ever had with a sales person Talk about a no obligation quote Salesman tried everything under the sun to get us to sign and didn t want to leave until we signed Put a massive discount from their original well over priced quote Started at 38k dropped down to 15k Salesman was there for 2 hrs until we told him to leave Would not give us time to think about it offer was only valid right then and there Do not invite this company into your home I could not discourage people enough

Poor Form Indeed

I chose Modern Group because they are SA based and I am an ex-pat Our blinds were installed just over 12 months ago The rechargeable electric buttons no longer hold a charge take 24hrs to recharge minimum There is a problem with one blind and Modern were quick to point out that accidental damage wasn t covered and it would cost several hundred dollars just to turn up and look at the broken one and several thousand if the blind itself needed replacing Like other reviews there were horrible pressure tactics by the salesman who rapidly assessed the depth of our pockets and the discount was only valid at the time of the sales visit I ve pulled it apart myself to fix it but thus far haven t worked out how the internal motor switches from up to down There might be a community page for that and Modern refused to provide the technical documents to help me fix it The installer didn t line everything up neatly blamed it on the structure Drilled holes and didn t fill them Lots of excuses didn t clean up after themselves thoroughly Over-priced over-rated poor form well below expectations from a local company consider spending elsewhere

TERRIBLE SALES PRACTICES - I feel I was robbed in my own home by Modern Group

BE CAREFUL OF ORDERING FROM MODERN You should know that the 40 off sale EXCLUDES white plantation shutters Typical The most popular product is EXCLUDED from their sale They quoted me 24 000 for shutters for my lowset three bedroomed home eg 7 windows then they went through all sorts of sales strategies to bring the price down to 12 000 if I agreed to signage in my front yard for 3 months I made the mistake of paying a 1200 deposit which they wouldn t return when I attempted to cancel only 45 MINUTES after the saleswoman left my home as I realised it was way overpriced compared to most other reputable company s 6-8 000 is the average quote I ve had since then Modern Group refused to refund my deposit One more thing If you want to take advantage of their credit facilities you won t get the sale price either Shonky sales practices BEWARE I feel robbed I wish I d checked their reviews first - I usually do If I had seen all the negative reviews that saleswoman would never have put her stiletto heel over my doorstep Please always check reviews FIRST - I m learning the hard way