Modernnursery Reviews

Poor product quality bad customer service

If you re looking for quality nursery furniture from a responsible company this is not it First there was a delay in delivery of the dresser which was only resolved by Modern Nursery when we emailed the company multiple times Then upon white glove delivery of this dresser there were multiple problems which we noted within 24 hours chipped drawer front broken soft-closing mechanism drawers not flush with dresser front drawer interiors not smooth finished no anti-tip kit When we emailed Modern Nursery they refused to take responsibility for poor product quality and essentially blamed us as the customers for not noticing these subtle issues at time of delivery Then we were provided a series of video instructions on how to fix the soft closing mechanism of the drawers ourselves not the definition of white glove delivery in my experience Still there is a chipped drawer front and one of the drawers does not close appropriately We don t have an anti-tip kit The interior of the drawers is not fully finished We have requested to talk to Modern Nursery management via phone but received no response Overall we wanted to support a small business but would have received better product quality and customer service at a big box retail furniture store

Terrible quality of products they won t

Terrible quality of products they won t allow my negative review on their website

Absolutely horrendous customer service

Absolutely horrendous customer service We ordered the Spot on Square Roh crib nearly 2 000 and paid for white glove delivery service Our crib was first delivered 3 weeks later than originally stated and when it was delivered it was damaged the wood cracked when the white glove delivery team were assembling the crib The replacement crib arrived weeks later and the white glove delivery team left the mattress at the very bottom ground level knowing it was for an infant They also did not leave any materials tools needed to raise the mattress platform To make matters even worse after weeks of back forth with the customer service rep at Modern Nursery they still wouldn t send out a service team to raise the platform on a very heavy very expensive crib I had to hire a handyman to raise the mattress platform it is very heavy not easily done contrary to what Modern Nursery s customer service rep said We spent over 2200 with Modern Nursery it was the biggest pain filled with several inconveniences We should ve just bought the crib through Neiman Marcus or Maisonette for a similar crib Don t waste your time and money with this terrible shop

choose another store

WARNING FALSE ADVERTISING I purchased a car seat and cover only to receive a bill for nearly 300 in addition to what I already paid They stated despite the fact that I had already paid they posted the wrong price so I owe nearly 300 more and I won t get the car seat cover I purchased either They lure you in with good deals and then send an addition invoice RUN from this company

They take your money

But my order never got here They are denying my request for refund as I didn t call for a return authorization How am I supposed to do that when I didn t receive the items I m disabled and 2 of my grandchildren came to this world on 10 19 2017 and I have another due 11 12 2017 in Arizona The FedEx site says unable to deliver refused by addressee They must have taken them to the wrong address because FedEx didn t deliver here They even admitted they received the items back However they claim one was damaged Is that my fault when I never received the items if you want a great customer service go to Bratt or Wayfair anywhere but Modern Nursery

Ordered bookcase with white glove

Ordered bookcase with white glove delivery that was needed because item needed to be carried upstairs in elderly home Modern Nursery did not take the time to see if it was available in my area but did take my money for white glove service I was not informed about service not being available until after shipment so order could not be cancelled They did refund part of shipping cost a very disappointing company Order number was 3069

Awful experience

Instructions for product were left for interpretation Product failed Instead of a return on a 500 item they offered a 37 discount for me to buy the exact same product They don t make it they had to ask a separate company about the return They claimed family values but pushed a corporate response Buyer beware

Dishonest company caught in a lie

I ordered a matching set a crib dresser and changing tray The changing tray was a different shade and texture than the rest of the set Modern nursery blamed it on Da Vinci manufacturing and said they were working on it with the manufacturer to get a new batch out that actually matches and then they would send me the correct color That was on 6 25 24 It s 1 31 25 now We ve gone back and forth in a dozen or so emails over the last 7 months of them assuring me they are still working to fix the problem I have worked in manufacturing it doesn t take this long to stain wood a different color and I don t believe for a second that they re doing anything I just want a refund and for them stop jerking me around I ll gladly send the tray back

Excellent customer service

Excellent customer service quick response very easy to work with very professional